Deskside Technician II

Stefanini North America and APAC; Costa Mesa (CA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k)

Paid time off

Tuition reimbursement

Medical insurance

Dental insurance

Vision insurance

Job summary

Stefanini North America is seeking an on-site IT desk-side technician to support a large corporate environment in Costa Mesa, CA. You will install, troubleshoot, and maintain Windows and Mac devices, printers, and mobile gear, while keeping asset inventories and documentation up to date.

You will work with tools like ServiceNow and Office 365, communicate clearly with users, and participate in after-hours support as needed.

Qualifications

• Experience supporting Mac OS and Windows OS in a corporate environment.
• Strong communication and problem-solving skills.
• Ability to work in a large, global service delivery context.
• Experience with ticketing systems and KB articles.

Responsibilities

• Provide on-site IT equipment support in a large corporate environment.
• Troubleshoot Windows and Mac hardware and software.
• Maintain system configurations and documentation.
• Track incidents and requests through the ticketing tool.
• Assist with mobile devices, printers, and peripherals.

Skills

Mac OS

Windows OS

Active Directory

Office 365

ServiceNow

Printer/Peripheral support

Education

High School Diploma

Tools

ServiceNow

Workspace One

Okta

Zscaler

SentinelOne

Job description

Who we are

Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.

Details

Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.

What will you do?

• Supporting IT equipment in large corporate environment
• Desktop/laptop tech support (Mac and PC)
• Windows 10/11 operating systems
• Support mobile devices, printers, scanners, wireless, VPN, etc.
• IMAC Support - IT equipment Install/Move/Add/Change
• Maintain repairs, spare parts, and components
• Research and troubleshoot problems
• Maintain system configurations and documentation
• Track and resolve customer incidents and requests through the client's ticketing tool
• Troubleshoot and resolve hardware and software issues for Windows devices
• Backup, restoration, and migration of user data
• Smart Hands support with networking, server, and telecommunications technologies
• Printer and peripheral device support
• Inventory management of IT assets including asset auditing
• Ability to research and follow appropriate KB articles
• Ability to work on-call and other after-hours support needs
• May provide Executive support
• Various other tasks associated with deskside services
• May need to be available to provide support at other client locations as needed
• Other duties as assigned

Skills & Expertise

• Point of Sale Experience
• Operating Systems: Mac, Windows (Hybrid OS environments)
• Directory Services: Active Directory and Office 365
• SaaS Applications: Zoom, Teams, Adobe Creative Cloud and SharePoint
• SSO/MFA: Okta
• MDM: Workspace One
• Ticketing Systems: ServiceNow
• Monitoring: SentinelOne, Zscaler
• Networking: Data and WiFi networks
• Hardware: Desktops, Laptops, Printers, iPhones, iPads.
• Point of Sale Experience

What do you need to succeed?

• Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware
• Able to uphold a positive attitude at all times, even under stressful conditions
• Experience supporting remote facilities and users
• Excellent verbal and written communication skills
• High level of professionalism and strong personal interaction skills
• Ability to perform in-depth research and troubleshooting for complex technical issues
• Ability to prioritize and complete all work tasks with minimal supervision
• Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds
• Ability and willingness to learn new technologies
• High School Diploma (required)
• Deskside / Desktop / End User Computer experience, ideally in a corporate environment
• Proven ability to handle challenging, rapid-response user support
• Proven ability to balance, prioritize and organize multiple tasks

Desired Characteristics

• A+ Certification
• Microsoft Certified Professional (MCP)
• ITIL Foundations

What You'll Get

• Work with brilliant minds, often within a global capacity;
• Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
• Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.

Why we're different

• Brazilian and privately owned company;
• Agility, flexibility, and innovation are in our DNA;
• Flat organizational structure which enables faster communication and decision making;