Deskside Technician II

Stefanini, Inc; Overland Park (KS); On-site; USD 34,440 - 35,817; Full time

Job summary

Stefanini, Inc. in Overland Park, KS, seeks a Deskside Technician II for a full-time 5-month assignment. The role covers onsite hardware/software support, imaging with SCCM/PowerShell, and network troubleshooting to keep PCs online during builds.

You will document work, track installs, and ensure QA. The position offers a fixed shift and a competitive pay range. Qualified candidates will have Windows 10 and 11 experience, ability to install non-standard software, and strong communication skills

Qualifications

• Experience with Windows 10 and Windows 11.
• Ability to install non-standard software and troubleshoot network connectivity.
• Strong technical and communication skills to explain concepts to end-users.
• Ability to document work, track tasks/installs, and perform QA activities.

Responsibilities

• Provide hardware/software support services to onsite client including break/fix
• Diagnose end-user system failures and implement repair solutions
• Troubleshoot network devices to ensure connectivity from the PC to the network
• Load computer images with SCCM and PowerShell scripts
• Troubleshoot network connectivity to ensure PC is online during the build process
• Demonstrate ability to follow processes, document work, track tasks/installs, and perform QA activities
• Explain refresh processes to end-users and assist in configuring and syncing refreshed computers
• Maintain high organizational ability and attention to detail
• Remain calm if activities do not go according to plan
• Demonstrate flexibility to handle a variety of activities and changes

Skills

Windows 10

Windows 11

Non-standard software installation

Network troubleshooting

Technical communication

Documentation and QA

Job description

Overview

Deksides Technician II role located in Overland Park, KS. This full-time position has a duration of 5 months and a single shift. Remaining positions: 1.

Job Details

• Job Title: Deskside Technician II
• Location: Overland Park, KS
• Job Category: Deskside Technician II
• Position Type: Full Time
• Duration: 5 months
• Shift: 1

Responsibilities

• Provide hardware/software support services to onsite client including break/fix
• Diagnose end-user system failures and implement repair solutions
• Troubleshoot network devices to ensure connectivity from the PC to the network
• Load computer images with SCCM and PowerShell scripts
• Troubleshoot network connectivity to ensure PC is online during the build process
• Demonstrate ability to follow processes, document work, track tasks/installs, and perform QA activities
• Explain refresh processes to end-users and assist in configuring and syncing refreshed computers
• Maintain high organizational ability and attention to detail
• Remain calm if activities do not go according to plan
• Demonstrate flexibility to handle a variety of activities and changes

Qualifications

• Experience with Windows 10
• Expertise with Windows 11
• Demonstrated experience with non-standard software installation
• Demonstrated ability to troubleshoot network connectivity to ensure PC is online during the build process
• Strong technical and communication skills to explain concepts to end-users
• Ability to document work, track tasks/installs, and perform QA activities

Salary

Pay Range: $25.00 - $26.00

Notice

This description reflects the current responsibilities and qualifications for the role. It does not include application or onboarding steps or promotional content.