Deskside Technician II

Stefanini, Inc; New York, Northern (NY, KY); Hybrid; USD 39,000 - 41,000; Full time

Benefits offered by this job

401(k)

Paid time off

Tuition reimbursement

Medical insurance

Dental insurance

Vision insurance

Stefanini University

Professional development

Job summary

Stefanini, Inc. in Ontario, CA seeks a Deskside Technician II to provide deskside IT support across a large corporate environment. You will handle Windows 7/10 issues, networked devices, printers and mobile devices, and IMAC activities.

This full-time contract position requires the ability to work on-call and at other client locations as needed, with opportunities to learn via Stefanini University and participate in comprehensive benefits.

Qualifications

• Desktop support for Windows devices and peripherals.
• Experience with printer/scanner installation and support.
• Ability to work in Distribution Center environments.
• Ability to stand for long periods and work indoors/outdoors.
• Basic understanding of network infrastructure.
• Ability to use KB articles and communicate with technical team.

Responsibilities

• Provide desktop and device support for Windows PCs and peripherals.
• IMAC: Install/Move/Add/Change IT equipment.
• Track and resolve incidents using the client's ticketing tool.
• Maintain system configurations and documentation.
• Be available for on-call and after-hours support, possibly executive support.

Skills

Desktop support

Windows OS troubleshooting

Communication

Ticketing awareness

On-site support

Tools

Printers

Scanners

Networking basics

Ticketing tools

KB articles

Job description

Job Details

Deskside Technician II

Deskside Technician II Ontario,CA Posted:9/14/2026 Job Description Job ID#:

64891

Job Category:

Deskside Technician II

Position Type:

Full Time

Duration:

Contract

Remaining Positions:

1

Details: Who we are Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.What will you do?

• Supporting IT equipment in large corporate environment
• Desktop/laptop tech support (Mac and PC)
• Windows 7/10 operating systems
• Support mobile devices, printers, scanners, wireless, VPN, etc.
• IMAC Support - IT equipment Install/Move/Add/Change
• Maintain repairs, spare parts, and components
• Research and troubleshoot problems
• Maintain system configurations and documentation
• Track and resolve customer incidents and requests through the client's ticketing tool
• Troubleshoot and resolve hardware and software issues for Windows devices
• Backup, restoration, and migration of user data
• Smart Hands support with networking, server, and telecommunications technologies
• Printer and peripheral device support
• Inventory management of IT assets including asset auditing
• Ability to research and follow appropriate KB articles
• Ability to work on-call and other after-hours support needs
• May provide Executive support
• Various other tasks associated with deskside services
• May need to be available to provide support at other client locations as needed
• Other duties as assigned

What you'll get

• Work with brilliant minds, often within a global capacity;
• Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
• Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainingas well.

Why we're different

• Brazilian and privately owned company;
• Agility, flexibility, and innovation are in our DNA;
• Flat organizational structure which enables faster communication and decision making;

Job Requirements Details:

• Desktop support, installation printers, scanners
• Support PC and Printers issues in the Distribution Center
• Provide details of issue with technical staff
• Candidates will be working in various climates and conditions both indoors and outdoors
• Candidates will be and should have ability to stand for extended periods of time, as well as bend
• Candidates will be with Inventory excel spreadsheets
• Candidates should have a general idea of the network infrastructure
• Should have understanding how to trouble pc, printers, and scanners
• Should be able to communicate well verbal and written with technical team

Pay Range:

$ 28.00 - $ 30.00