Sr. Deskside Technician

Stefanini, Inc; New York (NY); On-site; USD 36,000 - 47,000; Full time

Benefits offered by this job

401(k)

Paid time off

Tuition reimbursement

Medical insurance

Dental insurance

Vision insurance

Job summary

Stefanini is hiring a Sr. Deskside Technician in New York to provide hands-on IT support for Mac and Windows devices in a large corporate setting. You will manage hardware, software, printers, and mobile devices, while ensuring seamless access to VPNs and AV conferencing systems.

Responsibilities include IMAC activities, asset management, and after-hours support. A High School Diploma is required and the role is full-time, on-site in NY.

Qualifications

• Experience supporting Mac OS and Windows OS in a corporate environment.
• Proficient with Microsoft Office and mobile devices.
• Familiar with AV conferencing, printers, scanners, and PC hardware.

Responsibilities

• Provide deskside IT support for Mac and PC in a large corporate setting.
• Install, troubleshoot, and repair hardware and software on Windows devices.
• Support mobile devices, printers, scanners, and wireless networking including VPNs.
• IMAC: Install/Move/Add/Change IT equipment and maintain assets and spare parts.
• Research, troubleshoot, and resolve complex technical incidents and requests.
• Maintain system configurations, documentation, and knowledge base articles.

Skills

Mac OS

Windows OS

Microsoft Office

Smart Phones

AV Conferencing Systems

Printers

PC hardware

Education

High School Diploma

Job description

Job Details

Desktop Support

Sr. Deskside Technician New York,NY Posted:8/19/2026

Job ID#: 64681

Job Category: Desktop Support

Position Type: Full Time

Duration: Ongoing

Remaining Positions: 1

Who we are Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.

What will you do?

• Supporting IT equipment in large corporate environment
• Desktop/laptop tech support (Mac and PC)
• Windows 7/10 operating systems
• Support mobile devices, printers, scanners, wireless, VPN, etc.
• IMAC Support - IT equipment Install/Move/Add/Change
• Maintain repairs, spare parts, and components
• Research and troubleshoot problems
• Maintain system configurations and documentation
• Track and resolve customer incidents and requests through the client's ticketing tool
• Troubleshoot and resolve hardware and software issues for Windows devices
• Backup, restoration, and migration of user data
• Smart Hands support with networking, server, and telecommunications technologies
• Printer and peripheral device support
• Inventory management of IT assets including asset auditing
• Ability to research and follow appropriate KB articles
• Ability to work on-call and other after-hours support needs
• May provide Executive support
• Various other tasks associated with deskside services
• May need to be available to provide support at other client locations as needed
• Other duties as assigned

Job Requirements Details:

• Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware
• Able to uphold a positive attitude at all times, even under stressful conditions
• Solution oriented
• Experience providing white glove treatment
• Experience supporting remote facilities and users
• Excellent verbal and written communication skills
• High level of professionalism and strong personal interaction skills
• Ability to perform in-depth research and troubleshooting for complex technical issues
• Ability to prioritize and complete all work tasks with minimal supervision
• Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds
• Ability and willingness to learn new technologies
• High School Diploma (required)
• Deskside / Desktop / End User Computer experience in a corporate environment
• Proven ability to handle challenging, rapid-response user support
• Proven ability to balance, prioritize and organize multiple tasks

Desired Characteristics

• A+ Certification
• Microsoft Certified Professional (MCP)
• ITIL Foundations
• Lean Six Sigma

What you'll get

• Work with brilliant minds, often within a global capacity;
• Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
• Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainingas well.

Why we're different

• Brazilian and privately owned company;
• Agility, flexibility, and innovation are in our DNA;
• Flat organizational structure which enables faster communication and decision making;

#LI-BH1 #LI-ONSITE

Pay Range: $ 30.00