Deskside Technician II

Stefanini, Inc; Los Angeles (CA); Hybrid; USD 39,000 - 43,000; Full time

Benefits offered by this job

401(k) plan

Paid time off

Medical, dental and vision insurance

Job summary

Stefanini, Inc. in Los Angeles, CA seeks a Deskside Technician II to provide on-site hardware support for end-user devices in a full-time role. You will handle troubleshooting, break/fix repairs, preventative maintenance, and hardware lifecycle tasks, with strong emphasis on hands-on service delivery.

The candidate will work within ServiceNow, manage tickets, coordinate with OEMs, and support local and regional sites as needed. A collaborative, customer-focused mindset is essential.

Qualifications

• 3+ years of corporate desk-side support focusing on Windows and MacOS.
• Experience deploying IT equipment and imaging/staging PCs.
• Experience with Active Directory and asset lifecycle management.

Responsibilities

• Troubleshoot and repair hardware in end-user devices.
• Manage ServiceNow tickets and queue.
• Escort OEM technicians onsite when needed.
• Maintain hardware asset inventory and lifecycle.
• Support onsite lifecycle management with third-party vendors.

Skills

Windows & MacOS support

Troubleshooting

Independent / self-motivated

Communication skills

Team collaboration

Travel locally/in-state

Tools

Active Directory

Job description

Job Details

Deskside Technician II

Deskside Technician II Los Angeles,CA Posted:9/15/2026 Job Description Job ID#:

64915

Job Category:

Deskside Technician II

Position Type:

Full Time

Duration:

full time

Remaining Positions:

1

Who we are

Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.

What will you do?

• Troubleshooting and repairing hardware issues;
• Urgent break/fix replacements (e.g., hardware failure troubleshooting and replacement) in accordance with Knowledge Base Articles and work instructions;
• Preventative maintenance (e.g., lifecycle);
• Troubleshooting HW issues on end user devices;
• Proper utilization of ServiceNow;
• ServiceNow queue management and Ticket follow-up;
• Escalating Tickets that cannot be resolved to the appropriate desktop support or 3rd party;
• Critical project support that involves hardware and/or high-touch user experience;
• Perform comprehensive site hardware asset inventory;
• Maintain consumable device inventory count;
• Conduct spare part and loaner pool management;
• Support IMACR/D requests;
• Engage OEM for warranty repairs and follow up on status;
• Escort OEM technicians onsite when needed.
• Assist client with physical support for incidents related to network, datacenter, and other activities as requested.
• Work on child ticket as assigned by Level 2/3 client-provided technical staff.

What you need to succeed:

• Knowledge of multiple manufacturers and operating systems.
• Excellent troubleshooting capability.
• Ability to work in a team environment as well as independently.
• Ability to communicate technical information -technical audiences.
• Excellent verbal and written communication skills.
• Ability to complete assignments with no supervision.
• Ability to search internally/externally for support information.
• Customer-oriented attitude.
• Ability to travel locally and in-state to support other sites, if applicable.
• Valid driver's license and proof of auto insurance, if travel is required.
• Attendance and schedule adherence are requirements of this position.
• This position includes continuous walking, bending and lifting equipment sometimes up to 50 pounds and engaging in labor related duties of connecting computer equipment.
• Knows and applies fundamental concepts, practices and procedures of particular field of specialization.

Job Requirements Details:

3 years min. experience with:

• Corporate desk side support with strong emphasis supporting Windows and MacOS and corresponding applications;
• Troubleshooting and replacing hardware on PCs and Mac laptops and desktops;
• Active Directory
• Deploying IT equipment (Windows, Mac);
• Imaging and staging PCs;
• Managing the equipment inventory and lifecycle;
• Migrating End User data;
• Moving in scope IT equipment;
• Collecting and coordinating disposal of in scope IT equipment;
• Facilitating third-party vendor on-site presence for Onsite Lifecycle Management

What you'll get

• Work with brilliant minds, often within a global capacity;
• Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
• Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainings as well.

Why we're different

• Brazilian and privately owned company;
• Agility, flexibility, and innovation are in our DNA;
• Flat organizational structure which enables faster communication and decision making.

Pay Range:

$ 28.00 - $ 31.00