Deskside Technician, Sr.

Stefanini, Inc; New York, Northern (NY, KY); Hybrid; USD 65,000 - 90,000; Part time

Benefits offered by this job

401(k)

Paid time off

Medical Insurance

Job summary

Stefanini, Inc. seeks a Sr. Deskside Technician in Singapore, NY on a contract basis to support Mac and Windows devices, printers, and mobile devices in a large corporate environment. You will perform IMAC tasks, troubleshoot hardware and software, and manage assets using the client’s ticketing tool.

Strong communication skills and the ability to work after-hours are required; lifting up to 50 pounds is possible. High School Diploma required, with a focus on customer-facing IT support.

Qualifications

• Experience supporting Mac OS, Windows OS, Microsoft Office, and PC hardware in a corporate setting.
• Strong written and verbal communication skills and professionalism.
• Experience supporting remote facilities and users.
• Ability to troubleshoot complex technical issues and research KB articles.
• Lift up to 50 pounds and perform after-hours support as needed.

Responsibilities

• Support IT equipment in a large corporate environment.
• Desktop/laptop tech support (Mac and PC).
• Windows 7/10 operating systems support.
• Support mobile devices, printers, scanners, wireless, VPN.
• IMAC Install/Move/Add/Change and asset management.
• Troubleshoot hardware/software issues for Windows devices.
• Maintain system configurations and documentation.
• Track and resolve incidents via ticketing tool.
• May provide Executive support and on-call coverage.

Skills

Mac OS

Windows OS

Microsoft Office

AV Conferencing Systems

Printers

PC hardware

Mobile devices

VPN

Education

High School Diploma

Tools

Ticketing tool

IMAC/Install-Move-Add-Change

Job description

Job Details

Field Services

Deskside Technician, Sr. Singapore,NY Posted:9/6/2026

Job ID#: 64830

Job Category: Field Services

Position Type: Contract

Remaining Positions: 1

Details:

Who we are Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia. What will you do?

• Supporting IT equipment in large corporate environment
• Desktop/laptop tech support (Mac and PC)
• Windows 7/10 operating systems
• Support mobile devices, printers, scanners, wireless, VPN, etc.
• IMAC Support - IT equipment Install/Move/Add/Change
• Maintain repairs, spare parts, and components
• Research and troubleshoot problems
• Maintain system configurations and documentation
• Track and resolve customer incidents and requests through the client's ticketing tool
• Troubleshoot and resolve hardware and software issues for Windows devices
• Backup, restoration, and migration of user data
• Smart Hands support with networking, server, and telecommunications technologies
• Printer and peripheral device support
• Inventory management of IT assets including asset auditing
• Ability to research and follow appropriate KB articles
• Ability to work on-call and other after-hours support needs
• May provide Executive support
• Various other tasks associated with deskside services
• May need to be available to provide support at other client locations as needed
• Other duties as assigned

What do you need to succeed?

• Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware
• Able to uphold a positive attitude at all times, even under stressful conditions
• Experience supporting remote facilities and users
• Excellent verbal and written communication skills
• High level of professionalism and strong personal interaction skills
• Ability to perform in-depth research and troubleshooting for complex technical issues
• Ability to prioritize and complete all work tasks with minimal supervision
• Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds
• Ability and willingness to learn new technologies
• High School Diploma (required)
• Deskside / Desktop / End User Computer experience, ideally in a corporate environment
• Proven ability to handle challenging, rapid-response user support
• Proven ability to balance, prioritize and organize multiple tasks

Desired Characteristics

• A+ Certification
• Microsoft Certified Professional (MCP)
• ITIL Foundations
• Lean Six Sigma

What you'll get

• Work with brilliant minds, often within a global capacity;
• Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
• Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainingas well.

Why we're different

• Brazilian and privately owned company;
• Agility, flexibility, and innovation are in our DNA;
• Flat organizational structure which enables faster communication and decision making;

Take a look for yourself Here is one of our own, talking about the culture, space and growth opportunities: https://www.youtube.com/watch?v=j8O37KNINdY

Job Requirements Details:

• Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware
• Able to uphold a positive attitude at all times, even under stressful conditions
• Experience supporting remote facilities and users
• Excellent verbal and written communication skills
• High level of professionalism and strong personal interaction skills
• Ability to perform in-depth research and troubleshooting for complex technical issues
• Ability to prioritize and complete all work tasks with minimal supervision
• Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds
• Ability and willingness to learn new technologies
• High School Diploma (required)
• Deskside / Desktop / End User Computer experience, ideally in a corporate environment
• Proven ability to handle challenging, rapid-response user support
• Proven ability to balance, prioritize and organize multiple tasks

Pay Range: Based on Experience