Deskside Technician II

Stefanini; Plaquemine (LA); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k)

Paid time off

Medical, dental & vision

Tuition reimbursement

Stefanini University training

Job summary

Stefanini, Inc. is seeking a Deskside Technician II in Plaquemine, LA to support IT equipment in a large corporate environment. You will handle desktop/laptop support (Mac and PC), Windows 10/11, printers, mobile devices, and VPN, with IMAC responsibilities and asset management.

Qualified candidates will have A+ certification and hands-on troubleshooting skills, along with familiarity with ticketing tools. The role may require after-hours support and potential executive assistance.

Qualifications

• A+ Certification required or equivalent.
• Microsoft Certified Professional (MCP) preferred.
• ITIL Foundations knowledge beneficial.
• Lean Six Sigma familiarity is a plus.

Responsibilities

• Provide deskside IT support in a large corporate environment.
• Support Windows 10/11, Mac and PC devices, printers and peripherals.
• Perform IMAC (Install/Move/Add/Change) tasks and asset management.
• Troubleshoot hardware and software issues and document resolutions.
• Maintain configurations and knowledge base articles for incidents.
• Work with ticketing tools to track and resolve incidents and requests.
• Occasionally provide executive support and after-hours assistance.

Skills

Deskside support

Troubleshooting

Documentation

Education

A+ Certification

Microsoft Certified Professional (MCP)

ITIL Foundations

Lean Six Sigma

Job description

Job Details

Deskside Technician II

Plaquemine, LA

Posted: 9/9/2026

Job Description

Job ID#: 64853

Job Category: Deskside Technician II

Position Type: Full Time

Duration: Indefinite

Remaining Positions: 1

Details

Who we are Stefanini is a full-service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia. What will you do?

• Supporting IT equipment in large corporate environment
• Desktop/laptop tech support (Mac and PC)
• Windows 10/11 operating systems
• Support mobile devices, printers, scanners, wireless, VPN, etc.
• IMAC Support - IT equipment Install/Move/Add/Change
• Maintain repairs, spare parts, and components
• Research and troubleshoot problems
• Maintain system configurations and documentation
• Track and resolve customer incidents and requests through the client's ticketing tool
• Troubleshoot and resolve hardware and software issues for Windows devices
• Backup, restoration, and migration of user data
• Smart Hands support with networking, server, and telecommunications technologies
• Printer and peripheral device support
• Inventory management of IT assets including asset auditing
• Ability to research and follow appropriate KB articles
• Ability to work on-call and other after-hours support needs
• May provide Executive support
• Various other tasks associated with deskside services
• May need to be available to provide support at other client locations as needed
• Other duties as assigned

Desired Characteristics

• A+ Certification
• Microsoft Certified Professional (MCP)
• ITIL Foundations
• Lean Six Sigma

What you'll get

• Work with brilliant minds, often within a global capacity;
• Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
• Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainingas well.

Why we're different

• Brazilian and privately owned company;
• Agility, flexibility, and innovation are in our DNA;
• Flat organizational structure which enables faster communication and decision making.

Job Requirements Details

• Supporting IT equipment in large corporate environment
• TWIC Card Required
• Valid Driver's License
• Desktop/laptop tech support (Mac and PC)
• Windows 10/11 operating systems
• Support mobile devices, printers, scanners, wireless, VPN, etc.
• IMAC Support - IT equipment Install/Move/Add/Change
• Maintain repairs, spare parts, and components
• Research and troubleshoot problems
• Maintain system configurations and documentationTrack and resolve customer incidents and requests through the client's ticketing tool
• Troubleshoot and resolve hardware and software issues for Windows devices
• Backup, restoration, and migration of user data
• Smart Hands support with networking, server, and telecommunications technologies
• Printer and peripheral device support
• Inventory management of IT assets including asset auditing
• Ability to research and follow appropriate KB articles
• Ability to work on-call and other after-hours support needs
• May provide Executive support
• Various other tasks associated with deskside services
• May need to be available to provide support at other client locations as needed
• Other duties as assigned

Pay Range: Based on Experience