Deskside Technician II

Stefanini North America and APAC; Purchase (NY); On-site; USD 52,000 - 76,000; Full time

Job summary

Stefanini North America and APAC is seeking an IT help desk professional to provide deskside support for Macs and PCs in a large corporate environment in Purchase, NY. The role covers Windows 10, Office apps, mobile devices, printers, scanners, and networked peripherals as well as asset management and documentation.

On-call and after-hours support may be required. Successful candidates will bring strong communication skills, professional demeanor, and proven ability to troubleshoot complex

Qualifications

• Experience supporting Mac OS, Windows OS, Microsoft Office, smartphones, printers, and PC hardware.
• Excellent verbal and written communication and professional interaction.
• Experience supporting remote facilities and users.
• Ability to troubleshoot complex technical issues through research.
• High School Diploma required.
• Deskside/Desktop/End User computer experience in corporate environment.
• Ability to handle rapid-response user support.
• Able to lift up to 50 pounds.

Responsibilities

• Provide deskside IT support for Macs and PCs in a large corporate environment.
• Administer Windows 10, Office apps, mobile devices, printers, scanners, and networked peripherals.
• Manage hardware repairs, spare parts, and asset inventory.
• Research, diagnose, and resolve complex technical issues.
• Document configurations and solutions in the knowledge base.
• Assist users and track incidents via the client's ticketing tool.
• Provide after-hours support and potential executive support.
• Support at multiple client locations as needed.

Skills

Mac OS

Windows OS

Microsoft Office

Smartphones

Printers

PC hardware

Remote support

Communication skills

Troubleshooting

On-site support

Education

High School Diploma

Tools

Ticketing system

Job description

Who We Are

Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.

Job Description

Details:

What will you do?

• Supporting IT equipment in large corporate environment
• Desktop/laptop tech support (Mac and PC)
• Windows 10 operating systems
• Support mobile devices, printers, scanners, wireless, VPN, etc.
• Maintain repairs, spare parts, and components
• Research and troubleshoot problems
• Maintain system configurations and documentation
• Track and resolve customer incidents and requests through the client's ticketing tool
• Troubleshoot and resolve hardware and software issues for Windows devices
• Backup, restoration, and migration of user data
• Smart Hands support with networking, server, and telecommunications technologies
• Printer and peripheral device support
• Inventory management of IT assets including asset auditing
• Ability to research and follow appropriate KB articles
• Ability to work on-call and other after-hours support needs
• May provide Executive support
• Various other tasks associated with deskside services
• May need to be available to provide support at other client locations as needed
• Other duties as assigned

Job Requirements

Details:

What do you need to succeed?

• Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware
• Able to uphold a positive attitude at all times, even under stressful conditions
• Experience supporting remote facilities and users
• Excellent verbal and written communication skills
• High level of professionalism and strong personal interaction skills
• Ability to perform in-depth research and troubleshooting for complex technical issues
• Ability to prioritize and complete all work tasks with minimal supervision
• Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds
• Ability and willingness to learn new technologies
• High School Diploma (required)
• Deskside / Desktop / End User Computer experience, ideally in a corporate environment
• Proven ability to handle challenging, rapid-response user support
• Proven ability to balance, prioritize and organize multiple tasks

Desired Characteristics

• A+ Certification
• Microsoft Certified Professional (MCP)
• ITIL Foundations
• Lean Six Sigma