Sr. Deskside Technician

Stefanini North America and APAC; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) plan

Paid time off

Medical, dental, vision insurance

Tuition reimbursement

Job summary

Stefanini North America and APAC seeks a deskside/IT support professional to assist in a large corporate environment. You will troubleshoot Windows and Mac devices, manage peripherals, and resolve incidents through the client ticketing system.

The role may involve after-hours support, on-call duties, and occasional support at other client sites as required by the enterprise.

Qualifications

• Experience troubleshooting complex issues at L3 support level.
• SCCM/Intune troubleshooting and/or packaging knowledge.
• Powershell scripting experience.
• JAMF/Apple knowledge.

Responsibilities

• Provide deskside IT support in a large corporate environment.
• Troubleshoot Windows & Mac devices, peripherals, printers, VPN, etc.
• Maintain system configurations and documentation.
• Track and resolve incidents via the client ticketing tool.
• On-call and after-hours support as needed.
• May provide executive support and support at other client locations.

Skills

L3 support

Hard troubleshooting

Customer-facing

Tools

SCCM/Intune

PowerShell

JAMF/Apple

Job description

Who we are

Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.

Details:

Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.

Who we are

Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.

What will you do?

• Supporting IT equipment in large corporate environment
• Desktop/laptop tech support (Mac and PC)
• Windows 11 operating systems
• Support mobile devices, printers, scanners, wireless, VPN, etc.
• IMAC Support - IT equipment Install/Move/Add/Change
• Maintain repairs, spare parts, and components
• Research and troubleshoot problems
• Maintain system configurations and documentation
• Track and resolve customer incidents and requests through the client's ticketing tool
• Troubleshoot and resolve hardware and software issues for Windows devices
• Backup, restoration, and migration of user data
• Smart Hands support with networking, server, and telecommunications technologies
• Printer and peripheral device support
• Inventory management of IT assets including asset auditing
• Ability to research and follow appropriate KB articles
• Ability to work on-call and other after-hours support needs
• May provide Executive support
• Various other tasks associated with deskside services
• May need to be available to provide support at other client locations as needed
• Other duties as assigned

Job Requirements

Details:

• Experience troubleshooting complex issues at L3 support level.
• SCCM/Intune troubleshooting and/or packaging knowledge
• Powershell scripting experience
• JAMF/Apple knowledge

What You'll Get

• Work with brilliant minds, often within a global capacity;
• Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
• Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.

Why we're different

• Brazilian and privately owned company;
• Agility, flexibility, and innovation are in our DNA;
• Flat organizational structure which enables faster communication and decision making;