Deskside Technician I

Stefanini North America and APAC; Mequon (WI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

401(k) plan

Paid time off

Tuition reimbursement

Medical insurance

Dental insurance

Vision insurance

Job summary

Stefanini North America and APAC in Mequon, WI is seeking an entry-level IT Helpdesk Technician to provide on-site Windows, software and hardware support in a corporate environment. You will stage, provision, and deploy IT machines to end users following best practices, and troubleshoot VPN/VDI connectivity.

Ideal candidates have 1 year of onsite or helpdesk experience, strong troubleshooting, familiarity with Microsoft Office 365, and a professional service mindset.

Qualifications

• 1 year onsite or helpdesk support or equivalent experience.
• Excellent troubleshooting capability.
• Ability to communicate technical information to non-technical audiences.
• Experience with Microsoft Office/ Office 365 suite.
• Ability to pass standard panel drug screening and background check.

Responsibilities

• Provide Windows, software, and hardware support onsite in a corporate environment.
• Stage, provision, and deploy IT machines to end users following best practices.
• Configure, troubleshoot, and deploy mobile devices & other AV equipment.
• Troubleshoot VPN and VDI connectivity.
• Follow appropriate KB articles.
• Manage workload via ticketing software or Non-ticket Tracker.
• Prioritize and complete work in a group and independently with minimal supervision.
• Communicate technical information to non-technical audiences.
• Smart Hands remote support for offsite resolver groups.
• Inventory management of IT assets including asset auditing.
• Other duties as assigned.

Skills

Windows support

Helpdesk support

Troubleshooting

Microsoft Office/Office 365

VPN & VDI

Communication

Professionalism

Education

High School Diploma

Tools

Ticketing software

Non-ticket Tracker

Job description

Who we are

For 35+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 30,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia.

Job Description

• Provide Windows , software , and hardware support , onsite in a corporate environment
• Stage, provision, and deploy IT machines to end users following best business practices
• Configure, troubleshoot, and deploy mobile devices & other audio/ visual equipment
• Troubleshoot VPN and VDI connectivity
• Follow appropriate KB articles
• Manage workload via ticketing software or Non-ticket Tracker
• Prioritize and complete work in a group and independently with minimal supervision
• Communicate technical information to non-technical audiences
• Smart Hands remote support for offsite resolver groups
• Inventory management of IT assets including asset auditing
• Other duties as assigned

Job Requirements

• 1 year onsite or helpdesk support or equivalent experience
• Excellent troubleshooting capability
• Ability to maintain composure while handling challenging, dynamic, rapid-response support
• Experience with Microsoft Office/ Office 365 suite
• Ability to w alk, bend, stand for prolong ed periods of time, and lift equipment up to 50 pounds
• Maintain neat and professional work area and appearance in compliance with site policies
• Demonstrate a high level of professionalism and strong personal interaction skills
• High School Diploma or equivalent
• Maintain valid driver's license
• Ability to pass standard panel drug screening and background check
• Adhere to assigned shift schedule

What you'll get

• Work with brilliant minds, often within a global capacity
• Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
• Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainingas well.

Why we're different

• Brazilian and privately owned company;
• Agility, flexibility, and innovation are in our DNA;
• Flat organizational structure which enables faster communication and decision making;