Deskside Support Technician (Level 2) – Automotive Manufacturing

Focus; Vance (AL); On-site; USD 50,000 - 70,000; Full time

Job summary

Focus is seeking a Deskside Support Technician (Level 2) in Vance, AL, to provide hands-on IT support in a fast-paced automotive manufacturing environment. The role involves troubleshooting and supporting production-critical systems while deploying and imaging Windows 10/11 devices. Candidates should have 3+ years of desktop support experience and good communication skills. This position requires physical activity and exposure to industrial environments.

Qualifications

• 3+ years of deskside or desktop support experience in an enterprise environment.
• Strong knowledge of Windows 10/11 troubleshooting and deployment.
• Experience with Active Directory (user management, group policy, etc.).

Responsibilities

• Provide deskside support for desktops, laptops, mobile devices, and peripherals.
• Troubleshoot hardware, software, and network connectivity issues.
• Deploy and image Windows 10/11 devices using tools such as SCCM, MDT, or Autopilot.

Skills

Windows 10/11 troubleshooting and deployment

Active Directory

Customer service skills

Basic networking knowledge

Tools

SCCM

MDT

Microsoft 365

ServiceNow

Job description

Location: Vance, AL
Schedule: On-site

About the Role

We are seeking a Deskside Support Technician (Level 2) to provide hands‑on IT support within a large automotive manufacturing environment. This is not a typical office support role—you’ll be directly supporting systems and users that keep production running on the plant floor.

If you enjoy troubleshooting in fast‑paced environments and want exposure to enterprise‑level infrastructure, this is a great opportunity to grow your IT career.

Key Responsibilities

• Provide deskside support for desktops, laptops, mobile devices, and peripherals
• Troubleshoot hardware, software, and network connectivity issues
• Support production‑critical systems including shop‑floor workstations, RF scanners, and printers
• Deploy and image Windows 10/11 devices using tools such as SCCM, MDT, or Autopilot
• Support Microsoft 365, Active Directory, Azure AD (Entra ID), and Group Policy
• Configure and troubleshoot network printers and TCP/IP connectivity
• Provide support for AV and video conferencing systems
• Respond to high‑priority incidents impacting production operations
• Document all work in ticketing systems (ServiceNow or similar) and meet SLA requirements
• Assist with asset management including provisioning, deployment, and decommissioning

Work Environment

• Combination of office and manufacturing/plant floor support
• Exposure to industrial environments (noise, machinery, varying temperatures)
• Required use of PPE (steel‑toe boots, safety glasses, etc.)
• Walking and standing for extended periods across a large facility

Required Qualifications

• 3+ years of deskside or desktop support experience in an enterprise environment
• Strong knowledge of Windows 10/11 troubleshooting and deployment
• Experience with Active Directory (user management, group policy, etc.)
• Familiarity with imaging tools (SCCM, MDT, Intune, or similar)
• Basic networking knowledge (TCP/IP, DNS, DHCP, VPN)
• Experience supporting Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
• Strong communication and customer service skills
• Ability to lift up to 50 lbs and work in a physically active environment

Preferred Qualifications

• CompTIA A+, Network+, or Microsoft certifications
• ITIL knowledge or certification
• Experience with Intune/Endpoint Manager and Autopilot
• Previous experience in manufacturing or industrial IT environments
• Familiarity with barcode scanners, label printers, or rugged devices