Deskside Support Technician

Insight Global; Springfield (MO); On-site; USD 52,000 - 66,000; Full time

Job summary

Insight Global is seeking two Deskside Support Technicians to assist with a large-scale laptop migration project. You will work directly with end users to deploy devices, refresh workstations, troubleshoot issues, and provide customer support throughout migration waves.

You will deploy, configure, and validate new laptops, troubleshoot hardware and software problems, and track assets in ServiceNow. Strong communication and enterprise Windows experience are required for success.

Qualifications

• 3+ years of Deskside Support experience.
• Enterprise Windows support experience.
• Laptop deployment and migration experience.
• Strong end-user support and communication skills.
• Hardware troubleshooting and break/fix support.
• Experience with Microsoft 365.
• Familiarity with Active Directory.
• Experience working within a ticketing system (ServiceNow preferred).

Responsibilities

• Deploy, configure, and validate new laptops.
• Troubleshoot hardware and software issues for end users.
• Provide deskside support during migration waves.
• Schedule and communicate with end users.
• Support printers, docks, monitors, and mobile peripherals.
• Escalate issues to Infrastructure teams when necessary.
• Track assets and document activities in ServiceNow.

Skills

Deskside Support

Windows support

Laptop deployment

End-user communication

Hardware troubleshoot

Microsoft 365

Active Directory

ServiceNow experience

Tools

ServiceNow

Job description

Insight Global is seeking 2 Deskside Support Technicians to assist with a large-scale laptop migration project. These resources will work directly with end users to deploy new devices, complete workstation refreshes, troubleshoot technical issues, and provide exceptional customer support throughout the migration lifecycle. This is an excellent opportunity for candidates who enjoy hands‑on support work in a fast-paced enterprise environment. Support laptop refresh and migration activities. Deploy, configure, and validate new laptops. Troubleshoot hardware and software issues. Provide deskside support during migration waves. Schedule and communicate with end users. Support printers, docks, monitors, and mobile peripherals. Escalate issues to Infrastructure teams when necessary. Track assets and document activities in ServiceNow.

REQUIRED SKILLS AND EXPERIENCE

• 3+ years of Deskside Support experience
• Enterprise Windows support experience
• Laptop deployment and migration experience
• Strong end-user support and communication skills
• Hardware troubleshooting and break/fix support
• Experience with Microsoft 365
• Familiarity with Active Directory
• Experience working within a ticketing system (ServiceNow preferred)