Deskside Support Technician

Veriipro; Charlotte (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

Veriipro is looking for a highly motivated Deskside Support Technician to deliver hands-on technical support in Charlotte, North Carolina. The ideal candidate will be skilled in troubleshooting hardware and software issues while providing exceptional customer service.

Key responsibilities include diagnosing hardware and software issues, supporting user accounts, and ensuring timely resolution of helpdesk tickets. Candidates should possess strong troubleshooting skills and a customer-focused attitude.

Qualifications

• Experience in Helpdesk Support, End-User Support, or Desktop Support.
• Strong troubleshooting skills for Windows desktops, laptops, and peripherals.
• Excellent problem-solving and communication skills.

Responsibilities

• Provide deskside and remote technical support to end users.
• Diagnose and resolve hardware, software, and peripheral issues.
• Respond to and resolve helpdesk tickets within established SLAs.

Skills

Helpdesk Support

Windows troubleshooting

Customer service

Problem-solving

Task prioritization

Education

Associate's or Bachelor's degree in IT or related field

Tools

CompTIA A+

Microsoft Certifications

Job description

We are seeking a highly motivated Deskside Support Technician to provide hands-on technical support to end users in a fast-paced environment. The ideal candidate will have experience troubleshooting hardware, software, and desktop-related issues while delivering excellent customer service.

Roles and Responsibilities

• Provide deskside and remote technical support to end users.
• Diagnose and resolve hardware, software, and peripheral issues.
• Install, configure, and maintain desktops, laptops, printers, and related equipment.
• Respond to and resolve helpdesk tickets within established SLAs.
• Set up and support user accounts, devices, and workstation configurations.
• Escalate complex technical issues to appropriate support teams when necessary.
• Document troubleshooting steps, issue resolutions, and support activities.
• Deliver professional and customer-focused support in a fast-paced environment.

Required Skills

• Experience in Helpdesk Support, End-User Support, or Desktop Support.
• Strong troubleshooting skills for Windows desktops, laptops, and peripherals.
• Excellent problem-solving and communication skills.
• Ability to prioritize tasks and work efficiently in a fast-paced environment.
• Strong customer service orientation and attention to detail.

Preferred Qualifications

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (preferred).
• Relevant IT certifications (CompTIA A+, Microsoft, or equivalent) are a plus.