Deskside Support Specialist

Insight Global; United States; On-site; USD 52,000 - 72,000; Full time

Job summary

Insight Global is seeking a deskside support specialist to provide hardware troubleshooting during migration, handle user communications, and coordinate with Service Desk, Infrastructure, and project teams.

The role emphasizes hands-on break/fix activities and general deskside support across the migration effort, requiring strong collaboration and timely issue resolution.

Qualifications

• 3+ years of hands-on deskside support experience.
• Strong customer service and communication skills.
• Experience with laptop refreshes, hardware deployments, and user migrations.
• Familiarity with Active Directory, Microsoft 365, and ServiceNow is preferred.

Responsibilities

• Hardware troubleshooting and break/fix activities
• User communications and scheduling
• Coordination with Service Desk, Infrastructure, and project teams
• General deskside support activities throughout the migration effort

Skills

Deskside Support

Customer Service

Communication Skills

Tools

Active Directory

Microsoft 365

ServiceNow

Job description

• Hardware troubleshooting and break/fix activities
• User communications and scheduling
• Coordination with Service Desk, Infrastructure, and project teams
• General deskside support activities throughout the migration effort

Preferred Qualifications:

• 3+ years of hands-on Deskside Support experience
• Strong customer service and communication skills
• Experience with laptop refreshes, hardware deployments, and user migrations
• Familiarity with Active Directory, Microsoft 365, and ServiceNow is preferred