Help Desk Support Specialist

Insight Global; Englewood (CO); On-site; USD 23,419 - 27,552; Part time

Job summary

A client in the tech sector is seeking Help Desk support for a laptop rollout project in Englewood. The role involves zero-touch deployments and ongoing onboarding support for up to three months. Candidates should have 1-2 years of IT support experience, familiarity with device management, and comfort working in an on-site environment. Competitive hourly pay of $17-20 depending on experience. This opportunity is ideal for those eager to assist users during technology transitions.

Qualifications

• 1–2 years of experience in Help Desk or IT Support.
• Ability to follow detailed instructions accurately.
• Comfortable working on-site in a team-oriented environment.

Responsibilities

• Execute zero-touch deployments for Windows and Mac devices.
• Assist users with device onboarding and setup.
• Provide basic triage support for users after deployment.
• Support asset management processes and documentation.

Skills

Help Desk experience

Device management

Familiarity with MDM systems

Support for Windows and Mac devices

Job description

A client of Insight Global is looking for Help Desk support to oversee a large‑scale laptop rollout and device onboarding initiative. The engagement includes 5–6 week period where you will be fully focused on deploying laptops to end users, followed by ongoing onboarding and basic support activities for the remainder of the 3 month contract.

Key Responsibilities

• Execute zero‑touch deployments for Windows and Mac devices
• Follow predefined instructions for:
• Which user receives which device
• Device setup and configuration
• Participate in an assembly‑line style deployment process
• Assist users as they come onsite in scheduled rollout waves to receive laptops
• Perform device onboarding and setup following deployment
• Provide basic triage support for users after laptops are taken home
• Support asset management processes, including tracking and documentation
• Escalate issues to higher‑level help desk support when needed

Deployment Structure

• Laptop rollout planned over approximately a 5 week period
• Users will be grouped into deployment waves
• Initial 4–6 weeks are hands‑on and deployment‑heavy
• Remaining time will include onboarding, triage, and additional support tasks as assigned

Required Experience & Skills

• 1–2 years of Help Desk or IT Support experience
• Familiarity with:
• MDM systems
• Device management
• Experience supporting Windows and Mac devices
• Comfortable working in a fully onsite environment
• Able to follow detailed instructions and repeat standardized processes

This position pays $17-20/hr depending on level of experience