Deskside Support Engineer

Tata Consultancy Services; Centralia (WA); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Discretionary annual incentive

Commuter benefits

Certification & training reimbursement

Medical coverage

Parental leave

401K plan

Performance bonus

Legal assistance

Job summary

Tata Consultancy Services is seeking a focused Deskside IT Support specialist in Washington to deliver on-site assistance for business users, manage hardware deployments and IMAC activities, and resolve issues across Microsoft tools and VPN. The role emphasizes strong communication and hands-on troubleshooting in a dynamic IT environment.

The position requires experience with Intune, SCCM, AD, and ServiceNow, plus AV support and a commitment to continuous improvement.

Qualifications

• Experience with deskside IT support and on-site service.
• Strong verbal and written communication skills.
• Experience with IMAC activities and inventory management.
• Hands-on IT troubleshooting across Microsoft tools and VPN.
• Experience with SCCM, Intune, and AD environments.

Responsibilities

• Provide first-level IT support for desktops and peripherals.
• Deploy hardware and OS refresh activities.
• Manage incidents in ServiceNow.
• Maintain asset inventory and configuration in ServiceNow.
• Provide AV support in meeting rooms.
• Identify continuous improvement opportunities.

Skills

Deskside support

Inventory management

IMAC activities

Onsite liaison

Communication

Troubleshooting

Intune

SCCM

Office 365

Active Directory

VPN

Patch management

ServiceNow

Knowledge base

AV support

Continuous improvement

Education

Bachelor of Computer Science

Tools

SCCM

Intune

ServiceNow

Active Directory

Office 365

Job description

Job Description

• Should have experience in Deskside process and support
• Maintain inventory and support IMAC (Install, Move, Add, Change) activities
• Act as onsite IT representative for business users
• Excellent Oral and Written Communication skills
• Hands on Experience on resolving customer issues related to the infrastructure
• Deployment of hardware, including hardware and OS refresh activities
• Provide first level support for Printers and MFP
• Intune Mobile Device management
• Knowledge on SCCM and deployment
• Office/M 365, Internet Explorer, VPN software, Microsoft Tools (Active Directory, Computer Management) and hand-on troubleshooting skills
• Patching and Vulnerability Management for workstations
• Management platform, including device provisioning, configuration, deployment, inventory
• Monitor the lifecycle of devices (laptops, workstations, monitors, peripherals) from procurement to retirement, including upgrades and replacements
• Incident, Problem, and Service Request Ticket Management in ServiceNow
• Development and maintenance of Knowledge Base articles for Incidents, Problems, and Service Requests as required
• Asset Inventory and Configuration Management tracking of hardware and software in ServiceNow
• Provide Audio Visual Support in meeting rooms (note: basic support only as an existing service agreement is in place with an AV provider)
• Identification of Continuous Improvement opportunities

Salary Range

$70,000- $80,000 a year

Employee Benefits Summary

• Discretionary Annual Incentive
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans
• Family Support: Maternal & Parental Leaves
• Insurance Options: Auto & Home Insurance, Identity Theft Protection
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement
• Time Off: Vacation, Time Off, Sick Leave & Holidays
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing

Qualifications

BACHELOR OF COMPUTER SCIENCE