Deskside Support Technician

Pacer Group; Memphis (TN); On-site; USD 36,000 - 39,000; Part time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Job summary

Pacer Group is seeking a Deskside Level 2 Support Technician to provide on-site hardware and software support in Memphis, TN. You will resolve end-user device issues, document resolutions in ServiceNow, and maintain devices across manufacturing environments.

This 14-month contract role focuses on uptime, SLA adherence, and coordinating with vendors for warranty repairs, working within the on-site Deskside Services team under the Regional Service Manager.

Qualifications

• Provide Level 2 technical support to resolve hardware and software problems related to end-user devices.

Responsibilities

• Provide Level 2 technical assistance and support to resolve hardware and software problems related to end-user devices.
• Update service tickets with accurate and timely records of work performed and resolution details using ServiceNow ITSM.
• Deploy, configure, and maintain end-user devices including desktops, laptops, and mobile hardware.
• Troubleshoot operating systems, LAN/WAN connection issues, and coordinate hardware warranty repairs with third-party vendors.
• Raise and coordinate problem management issues while strictly maintaining SLA and KPI compliance.

Job description

Job Title: Deskside Level 2 Support Technician

Location: Memphis, TN 38118

Work Arrangement: Onsite

Employment Type: Contract

Duration: 14 months

Domain: Automotive - Manufacturing & Logistics

Pay Rate: $26.17/hr

Application Deadline: September 25, 2026

SKILLS REQUIRED

Primary (Must-Have):

Secondary (Good to Have):

POSITION OVERVIEW

The Deskside Services Department operates within a premier automotive manufacturing facility, reporting directly to the Regional Service Manager and Team Leader. This position solves critical operational and technical uptime challenges by providing high-level on-site support to ensure seamless end-user computing infrastructure across manufacturing, logistics, and engineering environments.

ROLES & RESPONSIBILITIES

• Provide Level 2 technical assistance and support to resolve hardware and software problems related to end-user devices.
• Update service tickets with accurate and timely records of work performed and resolution details using ServiceNow ITSM.
• Deploy, configure, and maintain end-user devices including desktops, laptops, and mobile hardware.
• Troubleshoot operating systems, LAN/WAN connection issues, and coordinate hardware warranty repairs with third-party vendors.
• Raise and coordinate problem management issues while strictly maintaining SLA and KPI compliance.

BENEFITS

• Medical
• Dental
• Vision
• 401(k)

EEOC Compliance:

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment.

DISCLAIMER

AI Usage Policy: Pacer Group uses AI to assist in screening applications. Final hiring decisions are made by human recruiters based on qualifications and experience.