Support Engineer

ManpowerGroup; Bellevue (WA); On-site; USD 48,000 - 51,000; Full time

Benefits offered by this job

Benefits/PTO/401k

Job summary

ManpowerGroup is seeking a hands-on Support Engineer for the Redmond area to serve as the sole onsite IT resource, supporting employees and executives with day-to-day technical help.

You will handle onboarding/offboarding, incident resolution, asset management, and AV/meeting room support, working with remote IT and engineering teams to ensure reliable, meeting-ready technology.

Qualifications

• 3-4+ years in IT Support, Desktop Support, Help Desk, or End User Services with macOS/Windows troubleshooting.
• 3+ years executive-level or white-glove support with high-visibility communication.
• Hands-on experience with Microsoft 365 and identity management platforms (Okta, Entra ID/Azure AD) and SaaS apps.
• 2-3+ years AV and conference room support including Teams Rooms and Zoom Rooms.
• Ability to operate as primary onsite IT resource and manage competing requests.

Responsibilities

• Serve as the sole onsite IT support resource for the Washington office.
• Support onboarding and offboarding activities including provisioning and asset management.
• Troubleshoot hardware, software, endpoint, and workplace technology issues in person, remotely, via phone, or through ticketing systems.
• Maintain accurate records of support requests, troubleshooting steps, resolutions, and installation activities.
• Provide AV and conference room support by troubleshooting meeting technology and escalating to the AV Engineer when needed.

Skills

Enterprise IT Support / Desktop Work

Executive Support & Workplace Tech

AV & Conference Room Support

Tools

Microsoft 365

Okta / Entra ID (Azure AD)

Teams Rooms / Zoom Rooms

Job description

Job Title: Support Engineer

Location: Redmond, WA - Onsite

Pay Range:

$35.hr - $37.hr on Experis W2(Benefits/PTO/401k)

Top 3 Must-Have HARD Skills & years of experience for each:

1 . Enterprise IT Support / Desktop Support (3-4+ Years)

Advanced troubleshooting of macOS and Windows devices.

Experience supporting hardware, software, peripherals, mobile devices, and SaaS applications.

Ability to independently resolve end-user issues in a corporate environment.

2. Executive Support & Workplace Technology (3+ Years)

Experience providing white-glove support to senior leadership and executives.

Supporting Microsoft 365, collaboration tools, identity and access management (Okta, Entra ID/Azure AD), and modern workplace technologies.

Strong communication skills and ability to operate in high-visibility situations.

3. Audio Visual (AV) & Conference Room Support (2-3+ Years)

Hands-on experience supporting Microsoft Teams Rooms, Zoom Rooms, conference rooms, EBCs, and all-hands spaces.

Troubleshooting displays, cameras, microphones, speakers, room controllers, and presentation technology.

Experience supporting executive meetings, customer presentations, and live events

What's the Job?

• Serve as the sole onsite IT support resource for the Washington office, providing hands-on technical support and high-touch service for employees and executives.

• Support onboarding and offboarding activities, including account provisioning/deprovisioning and asset management.

• Troubleshoot and resolve hardware, software, endpoint, and workplace technology issues in person, remotely, via phone, or through ticketing systems.

• Maintain accurate records of support requests, troubleshooting steps, resolutions, and installation activities.

• Provide Audio Visual (AV) and conference room support by troubleshooting meeting technology (displays, cameras, microphones, speakers, and room controllers) and escalating to the AV Engineer when needed.

What's Needed?

• 3-4+ years of experience in IT Support, Desktop Support, Help Desk, or End User Services with advanced troubleshooting across macOS and Windows devices.

• 3+ years of experience providing executive-level or white-glove support, including strong communication and professionalism in high-visibility situations.

• Hands-on experience supporting Microsoft 365 and identity/access management platforms such as Okta and/or Microsoft Entra ID (Azure AD), plus common SaaS applications.

• 2-3+ years of AV and conference room support experience, including Microsoft Teams Rooms, Zoom Rooms, Executive Briefing Centers (EBCs), and all-hands spaces.

• Ability to operate independently as the primary onsite IT resource, prioritize competing requests, and deliver reliable meeting-ready technology.

What's in it for me?

• High visibility and ownership: be the trusted onsite IT expert for the office with meaningful impact on the employee experience.

• Broad technical exposure across endpoints, identity/access, SaaS applications, workplace technology, and AV-enabled meeting spaces.

• Executive engagement: provide white-glove support and build strong relationships with senior leadership.

• Meeting-critical AV experience: troubleshoot and help ensure conference rooms, EBCs, and events run smoothly.

• Autonomy with trust: manage priorities and solve problems with minimal supervision while partnering with remote IT and engineering teams.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans

• Dental Plan

• Vision Plan

• Health Savings Account

• Health Flexible Spending Account

• Dependent Care Flexible Spending Account

• Supplemental Life Insurance

• Short Term and Long Term Disability Insurance

• Business Travel Insurance

• 401(k), Plus Match

• Weekly Pay

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.