Deskside Support Manager: Lead Global IT Service

Brookfield Asset Management LLC; New York (NY); On-site; USD 120,000 - 130,000; Full time

Job summary

Brookfield Asset Management is seeking a senior deskside leader to drive local deskside operations within a globally aligned service model. You will lead a high‑performing team, engage stakeholders, and ensure top‑tier support while aligning with enterprise standards and global initiatives.

The role emphasizes incident management, data quality, and asset lifecycle oversight to deliver reliable end‑user technology services across Brookfield groups.

Qualifications

• Bachelor’s degree in information technology or related field.
• Experience in IT support with leadership experience.
• Financial services/front-office support preferred.

Responsibilities

• Lead, coach and develop a deskside support team with clear objectives and evaluations.
• Serve as liaison with business stakeholders to understand support needs.
• Collaborate with regional/global deskside teams to align local delivery with enterprise standards.
• Ensure consistent, timely, high-quality support across incidents, requests, and calls; monitor SLA performance.

Skills

Leadership

Customer-centric

Accountability

Problem-solving

ServiceNow

Windows OS

Education

Bachelor’s degree in information technology or related field

Tools

ServiceNow

Job description

Brookfield Asset Management is seeking a senior deskside leader to drive local deskside operations within a globally aligned service model. You will lead a high‑performing team, engage stakeholders, and ensure top‑tier support while aligning with enterprise standards and global initiatives.

The role emphasizes incident management, data quality, and asset lifecycle oversight to deliver reliable end‑user technology services across Brookfield groups.