Deskside Support Engineer

Cognizant; South San Francisco (CA); On-site; USD 68,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) plan

Disability insurance

Parental leave

Employee stock purchase plan

Job summary

Cognizant is seeking a Deskside Support Engineer to provide on-site AV and videoconference support in South San Francisco, CA. The role covers setup, testing, operation, and teardown of audiovisual and VTC systems, plus in-room PC and presentation support and end-user training.

Responsibility includes troubleshooting, escalation when needed, preventive maintenance, asset management, and monthly reporting on room usage and equipment status.

Qualifications

• Experience supporting audiovisual and videoconference systems.
• Ability to set up in-room PCs, laptops, wireless access, and presentation tools.
• Provide end user training on presentation technology.
• Perform preventive maintenance and asset management for AV/VTC equipment.

Responsibilities

• Set up, test, operate, and tear down AV and videoconference equipment.
• Provide in-room PC and presentation support; coordinate with client IT for advanced issues.
• Handle videoconference setup, training, troubleshooting, and escalation follow-up.
• Educate end users on presentation technology; maintain records of issues and resolutions.
• Perform preventive maintenance and asset management for AV/VTC equipment.
• Provide monthly room usage reports and maintain ticketing logs.

Skills

AV support

VC/AV setup

PowerPoint/Slides

End user training

Troubleshooting

Remote support

Asset management

Tools

Video projection

AV equipment

VTC systems

Job description

Role: Deskside Support Engineer

Location-South Sanfrancisco, CA

*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

Job Responsibilities

• Setup, testing, operation, and tear down of audiovisual (Multimedia) and videoconference (VTC) equipment; (e.g., video data projection systems, computers, audio- and video conference equipment, video switchers, microphones, video cameras, audio systems, and operation of integrated Multimedia systems). Provide best effort assistance to fulfill any collaborative technology technical needs as assigned.
• Provide basic in room PC, laptop, wireless internet access and Slides/PowerPoint setup support. Coordinate with the client's IT Department for advanced support if required.
• Execute all aspects of videoconferences including call set up, end user training, troubleshooting, and follow through on escalation of issues.
• Provide consultation and education to all levels of end users on presentation technology equipment.
• Perform regular preventive maintenance checks (e.g., either report or address issues such as cable management, safety standards noncompliance, etc.).
• Oversee the staff setup, testing, maintenance, asset management, operation, and tear down of audiovisual (AV) and videoconference (VTC) equipment; (e.g., video data projection systems, computers, audio- and video conference equipment, microphones, video cameras, audio systems, and operation of integrated AV systems).
• Provide best effort assistance to fulfill any audiovisual technical requirements as assigned.
• Provide a monthly report containing room usage data, open action items, equipment maintenance, and upcoming preventive maintenance schedules.
• Maintain the process used to create trouble tickets, customer issue resolution logs, and asset management.
• Execute all aspects of videoconference support including call set up, end user training, troubleshooting, and follow through on escalation of issues.
• Provide consultation and education to all levels of end users on presentation technologies.
• Troubleshoot audiovisual and videoconferencing related technology (various projectors, control systems, audio and video conferencing).
• Provide remote support to technical and not technical resources
• Maintain conference room integrity.
• Perform regular preventive maintenance checks (e.g., either report or address issues such as cable management issues, safety standards noncompliance, etc.).
• Escalate housekeeping and technical issues outside of AV and conferencing technology and applications to appropriate departments.
• Maintain understanding of current and new presentation technologies.

Salary and Other Compensation

The annual salary for this position is between $68,000 to $74,500 yearly depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.