Deskside Support / AV Support

Cognizant; Richmond (VA); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

401(k) plan

Paid holidays & PTO

Disability coverage

Paid Parental LeaveEmployee Stock Plan

Job summary

Cognizant is seeking a Deskside Support / AV Support Specialist to provide onsite AV and end-user support in Richmond, VA. You will manage conference room technologies, ensure flawless executive meetings, and deliver white-glove service to senior leaders.

The role requires strong troubleshooting, English communication, and the ability to work onsite daily with flexible after-hours support for critical events.

Qualifications

• 5+ years of AV support or conference room tech experience.
• Experience supporting enterprise AV solutions and meetings.
• Strong troubleshooting across AV hardware and collaboration tools.
• Hands-on deskside support in a corporate environment.
• Knowledge of video conferencing and hybrid meetings.

Responsibilities

• Provide AV support for conference rooms, including setup and troubleshooting.
• Prepare and validate AV equipment for executive meetings.
• Support Teams Room environments and video conferencing systems.
• Troubleshoot AV hardware, displays, projectors, and room controls.
• Deliver executive desk-side support and maintain user satisfaction.
• Coordinate with IT and vendor teams on complex issues.
• Document incidents and procedures per ITSM processes.

Skills

AV support

Conference room tech

End-user support

Troubleshooting

English communication

Tools

Microsoft Teams Room

Q-SYS

Video conferencing systems

Job description

Job Title: Deskside Support / AV Support Specialist

Job Location: Onsite - Richmond, VA, USA

** Please note, this role is not able to offer visa transfer or sponsorship now or in the future**

Role Overview

We are seeking a customer-focused and technically proficient Deskside Support / AV Support Specialist to provide onsite Audio Visual (AV), executive technology, and end-user support services in Richmond, VA. This role is heavily focused on AV technologies and conference room support, with responsibility for ensuring seamless meeting experiences for business users and executive leadership. The ideal candidate will possess strong troubleshooting abilities, excellent communication skills, and a service-oriented mindset with experience supporting enterprise collaboration technologies.

This is an onsite position requiring daily presence at the client location. Occasional after-hours support may be required to address critical incidents, executive meetings, or priority business events.

In this role, you will

• Provide comprehensive Audio Visual (AV) support, including setup, operation, monitoring, and troubleshooting of conference room and meeting room technologies.
• Ensure successful execution of executive and business-critical meetings by proactively preparing and validating AV equipment prior to scheduled events.
• Support Microsoft Teams Room environments, Teams meetings, video conferencing systems, screen sharing technologies, and collaboration platforms.
• Troubleshoot and resolve AV hardware and software issues involving displays, projectors, microphones, speakers, cameras, codecs, and room control systems.
• Deliver white-glove executive technology support, acting as the primary point of contact for senior leadership during meetings, presentations, and events.
• Provide deskside technical support for laptops, desktops, mobile devices, peripherals, docking stations, printers, and related end-user technologies.
• Support and maintain Q-SYS AV platforms and integrated room control systems, ensuring optimal performance and system availability.
• Coordinate with infrastructure, network, and vendor teams to diagnose and resolve complex technical issues affecting conference room and collaboration services.
• Document incidents, service requests, troubleshooting procedures, and knowledge articles in accordance with IT service management processes and SLA requirements.
• Deliver exceptional customer service by communicating technical information clearly, professionally, and in user-friendly language while maintaining a high level of customer satisfaction.

What you’ll need to succeed (required skills)

• 5+ years of experience in Audio Visual (AV) support, conference room technologies, or end-user support environments.
• Proven experience supporting enterprise AV solutions and meeting room technologies.
• Strong troubleshooting skills across AV hardware, collaboration tools, and desktop technologies.
• Experience providing hands‑on deskside support in a corporate environment.
• Knowledge of video conferencing technologies and hybrid meeting platforms.
• Ability to work independently in a fast-paced and customer-facing environment.
• Strong problem-solving, analytical, and organizational skills.
• Excellent English verbal and written communication skills.
• Professional, approachable, and customer-centric attitude.
• Ability to prioritize multiple requests and manage executive expectations effectively.

Preferred Qualifications

• Experience supporting Microsoft Teams meetings and Teams Room solutions.
• Experience administering or supporting Q-SYS platforms and AV control systems.
• Familiarity with Zoom Rooms, Cisco Webex, or other enterprise collaboration solutions.
• ITIL Foundation certification or exposure to ITSM processes.
• Experience supporting executive leadership or VIP users.

Additional Requirements

• Must be able to work onsite in Richmond, VA on a daily basis.
• Occasional evening, weekend, or after-hours support may be required for priority business events and critical incidents.
• Ability to lift and move AV equipment when necessary.
• Flexibility to support urgent executive meeting requirements.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental LeaveEmployee Stock Purchase Plan

Work model:

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through our various wellbeing programs. Based on this role’s business requirements, this is an onsite role requiring 5 days a week at client site in Richmond, VA, USA.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.