AV Support Technician

Aditi Consulting; San Francisco (CA); On-site; USD 51,000 - 54,000; Full time

Job summary

Aditi Consulting is seeking a passionate AV support specialist to join its Corporate Engineering and IT team in San Francisco on a contract basis. You will serve as the primary on-site AV resource for our office, ensuring conference rooms and event spaces run flawlessly.

With 2 to 4 years of hands-on experience, you will perform daily health checks, troubleshoot issues, assist with live events, manage hardware, and contribute to documentation and knowledge sharing.

Qualifications

• 2 to 4 years of hands-on AV support or related technical role.
• High school diploma or equivalent; certifications (AVIXA CTS, Dante, ITIL) a plus.
• Familiarity with Google Workspace and Meet hardware; ChromeOS devices.
• Understanding of AV signal flow, EDID, HDMI/USB-C, CAT6, and basic networking for AV.

Responsibilities

• Proactive system maintenance across SF conference rooms and ensure all equipment is ready for daily use.
• First-line troubleshooting for user-facing AV issues with quick, empathetic response.
• Event and production support including room setups, equipment staging, and live event operation.
• Hardware and inventory management, cable management, RMAs, and up-to-date inventory.
• Log issues through the ticketing system and document room setup notes and diagrams.
• Participate in cross-training and handle small AV projects with proper escalation.

Skills

Verbal and written communication

Calm under pressure

Education

High School Diploma or equivalent

Tools

Google Workspace

Google Meet hardware

ChromeOS devices

Job description

Payrate: $37.00 - $39.00/hr.

Summary

We are seeking a passionate and driven individual to join our Corporate Engineering and IT team. This contract role is ideal for a motivated professional with 2 to 4 years of experience who is eager to build a long-term AV career in a fast-paced enterprise environment. You will serve as the primary on-site AV resource for our San Francisco office, ensuring our conference rooms and event spaces run flawlessly. If you have a foundational understanding of AV, a customer-first mindset, and an insatiable appetite for learning and growth, we want you on our team.

Responsibilities

• Proactive System Maintenance: Conduct daily health checks and preventative maintenance across SF conference rooms. Ensure all Google Meet hardware, displays, and integrated audio systems are fully functional and ready for the day.
• First-Line Troubleshooting: Act as the first responder for user-facing AV issues. Provide empathetic, rapid-response support for team members and guests, ensuring minimal disruption to their meetings.
• Event & Production Support: Assist with cross-functional AV needs, including room setups, equipment staging, and live event operation for all-hands meetings and special events. You will have the opportunity to shadow senior staff and learn the ropes of live audio mixing and video switching.
• Hardware & Inventory Management: Maintain impeccable cable management and equipment staging in meeting spaces. Track spare parts, manage RMAs, and help maintain an organized, up-to-date hardware inventory.
• Ticketing & Documentation: Manage support requests through our internal ticketing system. Log issues accurately, track them to resolution, and contribute to internal knowledge bases by drafting room setup notes, signal flow diagrams, and basic troubleshooting guides.
• Continuous Growth & Escalation: Actively participate in cross-training and take ownership of small-scale AV projects. Follow established troubleshooting workflows and expertly document symptoms when escalating complex issues to senior AV engineers.

Qualifications

• 2 to 4 years of hands-on experience in AV support, IT helpdesk, live event production, or a related technical support role.
• High school diploma or equivalent required. Industry certifications (such as AVIXA CTS, Dante Certification, or ITIL) or relevant technical coursework are a massive plus and show your dedication to the craft.
• Familiarity with Google Workspace, Google Meet hardware, and ChromeOS devices. You should be comfortable supporting cloud-based collaboration platforms.
• A solid, basic understanding of AV signal flow (audio, video, and control), EDID, common cable standards (HDMI, USB-C, CAT6), and basic networking principles as they relate to AV.

Skills

• Highly collaborative with strong verbal and written communication skills. You can explain technical concepts to non-technical users with patience and empathy.
• The ability to remain calm under pressure during high-stakes meetings, take direction well, follow established processes, and ask excellent questions.

Pay Transparency

The typical base pay for this role across the U.S. is: $37.00 - $39.00/hour. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law.