Deskside Support Engineer

Cognizant; Houston (TX); On-site; USD 38,000 - 59,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

401(k) plan and contribution

Paid holidays plus Paid Time Off

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant in Houston, TX is seeking a Deskside Support Engineer to maintain desktops, notebooks, printers and mobile devices onsite. The role requires 1–5 years' experience, strong communication, and the ability to produce weekly reports and manage inventories.

You will handle hardware break-fix, on-site spares, installations, and escalation handling while delivering excellent customer service and coordinating with suppliers and end users. Visa sponsorship is not available.

Qualifications

• 1–5 years of experience with desktops, workstations, notebooks and similar devices.
• Strong communication and customer management skills.
• Ability to provide weekly reports, inventory management, and supplier coordination.
• Experience with Windows desktop OS and Office apps.
• Visa sponsorship not available for this role.

Responsibilities

• Provide hardware break fix support via whole unit swap.
• Manage on-site spares.
• Provide deskside support.
• Execute installations and changes.
• Deliver excellent customer service.
• Follow defined processes and manage escalations.
• Interface with end users, management, VIPs, and staff.
• Troubleshoot across Macintosh, Windows, Linux, and mobile devices.
• Configure networks: LAN, WAN, Wireless, VPN, VLAN.
• Asset tagging and entering equipment into asset management system.
• Provide weekly inventory and outflow reports.
• Coordinate repairs with external suppliers.

Skills

IT infrastructure

Windows desktop

Microsoft Office

English communication

Tools

Asset management system

Job description

Deskside Support Engineer

Location: Houston TX (Onsite)

Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

Summary

1-5 years of experience in desktops, workstations, notebooks and similar devices Support and troubleshooting. Having good communication skills and customer management experience with clients. The position will assist in providing weekly reports, inventory management, Supplier management, and other administrative tasks as needed

Responsibilities

Provide hardware break fix support, typically by whole unit swap

Manage spares provided on site

Provide deskside support, as described

Execute installations and changes

Deliver an excellent level of customer service

Adhere to defined Processes and work instructions which will include the management of both proactive and reactive escalations

Interface with multiple levels of end users, management, VIPs' and local technical staff.

Troubleshoot issues on multiple computer platforms: Macintosh, Windows, Linux, and mobile devices

Knowledge of network configurations: LAN, WAN, Wireless, VPN, and VLAN

Responsible for asset tagging and entering all incoming equipment into our asset management system

Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment

Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware

Technical Skills

Excellent skills in user IT infrastructure - Desktops, Laptops, Printers, Handhelds, Smartphone etc.

Strong technical skills in Microsoft Windows desktop operating systems and business productivity applications i.e. Office

Strong Microsoft Office skills (Outlook, Word, and Excel)

Effective communication in English and local languages

Applications will be accepted until 8/24/2026

The annual salary for this position is between $37,800- $59,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and is subject to the terms of Cognizant's applicable plans.

Benefits

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contribution
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

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