Deskside Engineer

Cognizant; California (MO); On-site; USD 70,000 - 79,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a Deskside Engineer to provide technical and operational support to traders and front-office users, ensuring high availability of trading applications and market data platforms. You will assist with trading floor infrastructure and user devices.

In a fast-paced environment, you will troubleshoot platforms like Bloomberg Terminal, Refinitiv, Reuters, Fidessa, and OMS/EMS; manage incidents in ServiceNow; coordinate with IT and vendor teams; follow ITIL-based processes and

Qualifications

• Strong Windows/Mac devices support and troubleshooting skills.
• Knowledge of Active Directory, Citrix, Microsoft 365 and basic networking.
• Familiarity with ITSM tools (ServiceNow, Remedy).
• Strong communication, stakeholder management and problem-solving skills.
• 4–8 years in Trader Support, Front Office Support or Financial Services IT Support.
• Experience in supporting Investment Banking, Capital Markets, Asset Management or Brokerage environments.

Responsibilities

• Provide technical and operational support to traders and front-office users ensuring high availability of trading applications, market data platforms and trading floor infrastructure.
• Support trading and market data platforms such as Bloomberg Terminal, Refinitiv/Eikon, Reuters, Fidessa and OMS/EMS applications.
• Troubleshoot issues related to trading applications, market data feeds, desktops, laptops and multi-monitor workstations.
• Provide onsite and remote support to traders in a fast-paced, high-pressure environment.
• Manage incidents and service requests through ServiceNow or similar ITSM tools ensuring SLA compliance.
• Coordinate with application, network, infrastructure and vendor teams for issue resolution.
• Perform software installations, upgrades, user access management and hardware deployments.
• Maintain documentation and follow ITIL-based support processes.
• Experience supporting trading floor technologies.

Skills

Windows/Mac support

Active Directory

Citrix

ITSM tools

Communication skills

Stakeholder management

Networking basics

Tools

ServiceNow

Remedy

Job description

• Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

Role Title: Deskside Engineer

About The Group

Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.

Job Summary

• Provide technical and operational support to traders and front-office users ensuring high availability of trading applications market data platforms and trading floor infrastructure.

What You'll Do In The Role

• Provide technical and operational support to traders and front-office users ensuring high availability of trading applications market data platforms and trading floor infrastructure.
• Support trading and market data platforms such as Bloomberg Terminal Refinitiv/Eikon Reuters Fidessa and OMS/EMS applications.
• Troubleshoot issues related to trading applications market data feeds desktops laptops and multi-monitor workstations.
• Provide onsite and remote support to traders in a fast-paced high-pressure environment.
• Manage incidents and service requests through ServiceNow or similar ITSM tools ensuring SLA compliance.
• Coordinate with application network infrastructure and vendor teams for issue resolution.
• Perform software installations upgrades user access management and hardware deployments.
• Maintain documentation and follow ITIL-based support processes.
• Experience supporting trading floor technologies.

What You'll Need To Succeed

• Strong Windows/Mac devices support and troubleshooting skills.
• Knowledge of Active Directory Citrix Microsoft 365 and basic networking (TCP/IP DNS).
• Familiarity with ITSM tools (ServiceNow Remedy etc.).
• Strong communication stakeholder management and problem-solving skills.
• 4-8 years in Trader Support Front Office Support or Financial Services IT Support.
• Experience in supporting Investment Banking Capital Markets Asset Management or Brokerage environments.

Salary And Other Compensation

The annual salary for this position is between $70,000 to $79,000 yearly depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.