Desktop Support Analyst

Cognizant; California (MO); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Paid holidays and PTO

401(k) plan

Long-term/Short-term Disability

Paid Parental Leave

Job summary

Cognizant is seeking a Deskside Support Analyst to provide direct on-site assistance for end users in troubleshooting and resolving hardware and software issues in Costa Mesa, CA.

The role requires 3–5 years of desktop support experience, strong knowledge of desktop operating systems, Active Directory, remote access tools, and the ability to handle multiple priorities with professionalism. It includes asset management, VIP support, and deployment of software updates.

Qualifications

• 3 to 5 years of experience as a Desktop Support Analyst.
• Strong technical knowledge of desktop OS and software applications.
• Experience providing deskside support in a corporate environment with remote access tools.
• Ability to troubleshoot hardware and software on desktops, laptops, and mobile devices.
• Experience with Active Directory and directory services.
• Willingness to work flexible hours, including evenings and weekends.
• Professional dress code and client-facing professionalism.
• Hands-on support for server, storage, backup and network equipment; Windows 7/10.

Responsibilities

• Provide direct on-site assistance to end users for hardware/software issues.
• Assess faults, perform repairs, streamline processes, ensure customer service.
• Level 2 onsite support for complex issues and VIPs.
• Deploy software releases, system upgrades, and patches on end-user devices.
• Procure and manage assets for end-user devices.
• Lead relocations and infrastructure build-outs.
• Diagnose symptoms to identify root cause and solution.
• Triage issues including account issues and password problems.
• Install/uninstall software, verify setup, and navigate applications.
• Perform onsite hardware installations or replacements and software repair.
• Use remote tools for diagnostics and troubleshooting.

Skills

Desktop support

Active Directory

Remote access tools

Troubleshooting

Multi-tasking

Tools

Remote control tools

Job description

Location: Costa Mesa, CA Applicants must be authorized to work in the US without sponsorship.

Please note, this role is not able to offer visa transfer or sponsorship now or in the future.

Location: Costa Mesa, CA Applicants must be authorized to work in the US without sponsorship. Please note, this role is not able to offer visa transfer or sponsorship now or in the future.

We are seeking a Deskside Support Analyst to provide direct assistance to end users in troubleshooting and resolving hardware and software issues.

About Cognizant’s CIS Practice

Cognizant’s CIS (Cognizant Infrastructure Services) Practice is a global leader in providing IT infrastructure services. We deliver innovative solutions to optimize and transform IT infrastructure, ensuring business agility and operational efficiency. Our services include cloud computing, data center management, network services, and cybersecurity. We focus on understanding client needs and delivering customized solutions to drive business success.

In This Role, You Will

• Providing direct assistance to end users in troubleshooting and resolving hardware and software issues.
• Assess faults, conduct repairs, streamline processes, and ensure optimal customer service, contributing to efficient IT operations.
• Level 2 onsite support for complex customer issues and ability to support Tier 1 VIPs
• Lead deployment of software releases, system upgrades and patches on end user devices
• Accountable for procurement and Asset management of end user devices
• Leading customer relocations and departmental infrastructure build out
• Analyze the symptoms of the problem to properly identify the cause of the issue in order to determine a solution
• Triage issues such as physical layers, usernames and passwords
• Uninstall/reinstall basic software applications, verify proper hardware and software set-up and assist with navigation of application menus
• Perform onsite installations or replacements of various hardware components and software repair
• Perform diagnostic testing and utilization of remote control tools to assist users when troubleshooting to determine a solution

What You’ll Need To Succeed (required Skills)

• 3 to 5 years of experience as a Desktop Support Analyst.
• Strong technical knowledge of desktop operating systems and software applications.
• Experience providing deskside support to end-users in a corporate environment with familiarity with remote access tools and techniques
• Ability to troubleshoot hardware and software issues on desktops, laptops, and mobile devices.
• Experience working with Active Directory and other directory services.
• Ability to manage multiple priorities and work effectively under pressure.
• Willingness to work flexible hours, including evenings and weekends, as required.
• Please note that this role involves client interaction, and maintaining a professional appearance is a crucial part of the job
• Candidates are expected to adhere to a business professional dress code
• Good Expertise to provide Hands and Feet support for Server, Storage, Backup and Network equipment , IPT endpoints Virtual Endpoint Support Win 7, Win 10, HSD.

Compensation

We are offering between $55,000 – $70,000.

Applications will be accepted until Aug 21, 2026.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.