Deskside Support

Artech Information System LLC; Lubbock (TX); On-site; Full time

Job summary

A leading IT staffing company located in Texas is seeking a qualified candidate for technical support. The role involves diagnosing and remedying Microsoft OS issues, configuring software, and setting up hardware including desktop PCs and monitors. Good communication skills are essential, and candidates must have a valid driver's license as the position may require travel. This is a one-year position with the possibility of extension.

Qualifications

• Candidates should be able to diagnose and remedy complex Microsoft OS problem tickets.
• Must have good verbal and written skills, as well as ability to interact positively with clients.
• Need a valid driving license; this job may require some travel.

Responsibilities

• Configure and install common applications.
• Install/remove desktop PCs and monitors.
• Imaging and builds of operating systems.

Skills

Microsoft OS troubleshooting

Remote take-over skills

Good verbal and written communication

Job description

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Job Description

Job ID: # S2L8HY

Location: LUBBOCK,TX

Duration: : 1 year (with possible extension)

• Candidates should be able to diagnose and remedy complex Microsoft OS problem tickets, configure and install common applications and install/remove desktop PCs and monitors.
• Remote take-over skills a plus. Must have good verbal and written skills, as well as ability to interact positively with clients.
• The support platform is Microsoft OS including Win7 and some Win10 (piloting).
• OS troubleshooting, imaging, and builds.
• Need a valid driving license this job may require some travel but you will be payed for mileage charges