deskside support

Artech Information System LLC; Eagan (MN); On-site; USD 42,000 - 64,000; Full time

Job summary

Artech Information System LLC in Eagan, MN is seeking a DeskSide Support specialist to resolve desktop hardware and software problems, perform IMAC activities, and ensure service levels are met. Strong customer communication is required as interaction with clients is common.

Responsibilities include ticket resolution for Windows 7, and working with Dell, Lenovo, and Apple hardware while meeting SLA objectives.

Qualifications

• Experience with Windows 7 desktop support.
• Familiarity with Dell/Lenovo/Apple hardware.
• Resolve tickets within SLA.

Responsibilities

• Resolve desktop hardware and software issues.
• Perform IMAC activities per SLA.
• Maintain documentation and ticketing.

Skills

Customer communication

Problem solving

Tools

Windows 7

Dell hardware

Lenovo hardware

Apple hardware

Job description

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Job Description

DESKSIDE SUPPORT

LOCATION:EAGAN,mn

determination and resolution of desktop hardware and software problems through the effective use of available technical resources, per contracted service level agreements. They may also perform installs, moves, adds and change (IMAC) activities for clients. They are responsible for resolving problems and performing IMACs within Service Level Agreement objectives (SLA), and completing all related administrative duties. Strong customer communication and business skills are therefore needed since direct customer interaction is often required. Responsibilities include: Resolve customer hardware/software PC problem tickets. A technical knowledge of the Windows 7 is required as well as a working knowledge of Dell, Lenovo, and Apple hardware. Resolve tickets within the customer SLA

Additional Information

For more information, Please contact

Shubham

973-295-4595

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