Executive Support Technician

Insight Global; Providence Forge (VA); On-site; USD 70,000 - 90,000; Full time

Job summary

Insight Global is seeking an Executive Support Technician for its client in McLean, VA. This onsite role supports executives with day-to-day technology needs, including conference rooms, endpoints, printers, and connectivity.

You will own office technology, troubleshoot Windows and Apple devices, manage Teams Rooms and Intune/Entra ID, and assist with onboarding, while maintaining accurate documentation. 5+ years of VIP support experience is needed.

Qualifications

• Minimum 5+ years of Tier II desktop or technical support experience.
• Hands-on Apple administration and support experience.
• Strong Windows troubleshooting across hardware, OS, apps, peripherals, and connectivity.
• Working knowledge of Microsoft Intune and Entra ID.
• Experience with conference room technology and AV systems.

Responsibilities

• Provide responsive, solutions-oriented technical support to executives and staff.
• Own day-to-day office technology including conference rooms, shared workspaces, and hot desks.
• Troubleshoot Windows and Apple devices, printers, and network connectivity.
• Administer conference room tech and Teams Rooms environments.
• Assist with onboarding/offboarding, device setup, and access management.
• Maintain accurate ticket notes, asset records, and procedures.

Skills

Apple administration

Windows troubleshooting

Intune

Entra ID

Conference room tech

VIP executive support

Google Workspace

Teams Rooms

Tools

Microsoft Intune

Entra ID

Google Workspace

Microsoft Teams Rooms

Job description

Job Description

Insight Global is seeking an Executive Support Technician for one of our clients in McLean, VA. This role will be onsite Monday through Friday with standard working hours from 8-5 EST.

As an Executive Support Technician, you will be joining a small team and be expected to own day-to-day technology support for the primary office. This role blends high-touch support for executives with broad office technology ownership, including conference rooms, shared workspaces, endpoint troubleshooting, printers, applications, connectivity, and remote ticket support.

What You Will Own

• Provide responsive solutions-oriented technical support to executives, senior leaders, and employees at the corporate office.
• Take end-to-end ownership of office technology, proactively identifying issues and ensuring conference rooms, shared work areas, and hoteling spaces are functional and ready for use.
• Troubleshoot Windows and Apple devices, applications, printers, peripherals, wired and wireless connectivity, user access, and common endpoint issues.
• Support and maintain conference room technology, including Microsoft Teams Room environments, displays, cameras, microphones, and related peripherals.
• Administer and support Apple endpoints, including device setup, secure network access, application troubleshooting, and escalation to systems administrators when needed.
• Use Microsoft Intune and Entra ID to support endpoint configuration, access, identity, and device-related troubleshooting within the scope of the role.
• Assist with onboarding and offboarding activities, equipment setup, account access, and a positive first-day technology experience.
• Diagnose issues methodically, communicate the troubleshooting path clearly, and drive problems through resolution rather than simply escalating them.
• Maintain accurate ticket notes, asset records, procedures, and other technical documentation.
• Coordinate equipment replacement, warranty support, vendors, purchasing, and follow-through when hardware cannot be repaired onsite.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• 5+ years of experience providing Tier II desktop, or technical support in a professional environment.
• Hands-on Apple administration and support experience
• Strong Windows troubleshooting and support experience across hardware, operating systems, applications, peripherals, and connectivity.
• Working knowledge of Microsoft Intune and Entra ID
• Demonstrated ability to troubleshoot conference room technology, printers, application installation issues, secure network access, and general office technology problems.
• Exceptional customer service, communication, and rapport-building skills, especially when supporting time-sensitive or high-visibility users.
• Prior experience delivering white-glove technical support to executives, C-level leaders, or other VIP users.
• Experience administering or supporting Google Workspace.
• Experience with Microsoft Teams Rooms or comparable conference room and audiovisual technology.