Advanced Deskside IT Technician

Pomeroy; Boston, Northern (MA, KY); Hybrid; USD 60,000 - 85,000; Full time

Job summary

Pomeroy in Boston, MA is seeking a Level 2 Deskside Technician to provide advanced end-user support for hardware, software, and peripherals. You will diagnose complex issues, support IT projects, and contribute to knowledge base documentation.

Strong customer service, problem-solving, and communication skills are essential in a fast-paced corporate environment. Ideal candidates have 3–5 years of IT support experience, an Associate degree, and relevant certifications; proficiency across Windows

Qualifications

• 3–5 years of IT support, helpdesk, or deskside technician experience.
• Proficiency in Windows and macOS troubleshooting and support.
• Strong knowledge of Active Directory, group policies, and remote support tools.
• Excellent verbal and written communication and customer service.
• Ability to work in a fast-paced environment and manage multiple tickets.
• Education: Associate degree preferred; relevant certifications advantageous.

Responsibilities

• Provide second-level technical support for complex hardware, software, and peripherals.
• Diagnose and troubleshoot advanced hardware, software, network, and system issues.
• Assist with installation, configuration, and maintenance of desktops, laptops, printers, and other IT equipment.
• Provide in-depth guidance and assistance to end-users on IT-related issues, including software usage and security protocols.
• Maintain records of IT assets, including hardware inventory and licenses.
• Create and maintain IT support documents and knowledge base articles.
• Escalate unresolved issues to higher-level support teams or vendors.
• Perform software updates, backups, and hardware inspections.
• Work with IT teams and stakeholders to address issues.
• Deliver exceptional service with professional demeanor.
• Assist with IT projects and upgrades.

Skills

Windows troubleshooting

macOS support

Active Directory

Group Policy

Remote support tools

Customer service

Education

Associate degree in Information Technology or related field

CompTIA A+ (preferred)

Microsoft Certified Professional (advantageous)

CompTIA Network+ (advantageous)

Tools

Printers

Peripheral devices

Networking basics

Job description

Pomeroy in Boston, MA is seeking a Level 2 Deskside Technician to provide advanced end-user support for hardware, software, and peripherals. You will diagnose complex issues, support IT projects, and contribute to knowledge base documentation.

Strong customer service, problem-solving, and communication skills are essential in a fast-paced corporate environment. Ideal candidates have 3–5 years of IT support experience, an Associate degree, and relevant certifications; proficiency across Windows