Deskside IT Engineer — AV & End-User Support

DHRM; Richmond (VA); On-site; USD 60,000 - 62,000; Full time

Job summary

Office of the Attorney General in Virginia is hiring a Desktop Engineer to ensure proper operation of end-user devices, AV systems, and software deployments. You will diagnose, repair, and upgrade devices, support conference room tech, and resolve escalated requests within SLAs.

The role requires experience with enterprise desktop support, endpoint management tools (Intune, SCCM), and AV equipment in a government setting. On-site work at multiple locations is expected.

Qualifications

• College degree or five years of equivalent experience in IT desktop support.
• Experience with enterprise endpoint management tools and imaging for deployment.
• Awareness of ITIL processes and change-management practices.
• Experience supporting AV equipment and conference room tech.

Responsibilities

• Provide Level I desktop support and escalate complex issues as needed.
• Support AV equipment, rooms, and conferencing logistics.
• Install and repair end-user devices and software per SLAs.
• Document issues and resolutions for knowledge base updates.
• Configure and manage endpoint devices and security settings.
• Collaborate with network staff for workstation connectivity.

Skills

End-user computing support

AV equipment support

Remote tools troubleshooting

ITIL knowledge

Software deployment tools

Networking basics

PowerShell scripting

Education

College diploma or university degree in Computer Science or related field

Tools

Intune

Configuration Manager (SCCM/MECM)

Windows Autopilot

Entra ID/Active Directory

PowerShell

CrowdStrike

NetDocuments/Litera (legal apps)

Job description

Office of the Attorney General in Virginia is hiring a Desktop Engineer to ensure proper operation of end-user devices, AV systems, and software deployments. You will diagnose, repair, and upgrade devices, support conference room tech, and resolve escalated requests within SLAs.

The role requires experience with enterprise desktop support, endpoint management tools (Intune, SCCM), and AV equipment in a government setting. On-site work at multiple locations is expected.