Onsite IT Experience Analyst — End-User Support & AV

Anaplan

Reston (VA)

On-site

USD 74,000 - 106,000

Full time

14 days+

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Job summary

Anaplan in Reston, VA is seeking an IT Experience Analyst to join our onsite IT team. You will provide frontline, hands-on IT support for end-user devices and collaborate with a fast-paced technology organization.

You’ll handle onboarding, hardware/software provisioning, and assist with AV and conferencing needs, contributing to a world-class service delivery culture. A technical degree or hands-on experience is required.

Qualifications

Associate's or Bachelor's degree in a technical field or equivalent hands-on experience.
2–4 years in IT support or customer-facing service role.
Experience with Mac and Windows hardware and basic troubleshooting.
Hands-on experience supporting Microsoft Office 365 suite.

Responsibilities

Provide frontline, hands-on IT support for end-user laptops, tablets, and mobile devices (Mac, Windows).
Log, triage, and resolve support tickets in ServiceNow; escalate complex issues as needed.
Assist with new-hire onboarding, equipment setup, and account provisioning.
Explain system issues in clear, non-technical terms to business and non-technical personnel.
Support day-to-day Office 365 / SharePoint / Exchange Online needs for end users.
Help maintain accurate hardware and software asset records.
Support conference room technology and meeting setup independently, partnering with senior staff on complex AV builds.
Exercise independent judgment on routine issues, following runbooks and improving them where gaps exist.
Bring attention to detail and sound technical judgment when adopting new tools and technologies.