Onsite Deskside Support Specialist

Cognizant; California (MO); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Paid holidays and PTO

401(k) plan

Long-term/Short-term Disability

Paid Parental Leave

Job summary

Cognizant is seeking a Deskside Support Analyst to provide direct on-site assistance for end users in troubleshooting and resolving hardware and software issues in Costa Mesa, CA.

The role requires 3–5 years of desktop support experience, strong knowledge of desktop operating systems, Active Directory, remote access tools, and the ability to handle multiple priorities with professionalism. It includes asset management, VIP support, and deployment of software updates.

Qualifications

• 3 to 5 years of experience as a Desktop Support Analyst.
• Strong technical knowledge of desktop OS and software applications.
• Experience providing deskside support in a corporate environment with remote access tools.
• Ability to troubleshoot hardware and software on desktops, laptops, and mobile devices.
• Experience with Active Directory and directory services.
• Willingness to work flexible hours, including evenings and weekends.
• Professional dress code and client-facing professionalism.
• Hands-on support for server, storage, backup and network equipment; Windows 7/10.

Responsibilities

• Provide direct on-site assistance to end users for hardware/software issues.
• Assess faults, perform repairs, streamline processes, ensure customer service.
• Level 2 onsite support for complex issues and VIPs.
• Deploy software releases, system upgrades, and patches on end-user devices.
• Procure and manage assets for end-user devices.
• Lead relocations and infrastructure build-outs.
• Diagnose symptoms to identify root cause and solution.
• Triage issues including account issues and password problems.
• Install/uninstall software, verify setup, and navigate applications.
• Perform onsite hardware installations or replacements and software repair.
• Use remote tools for diagnostics and troubleshooting.

Skills

Desktop support

Active Directory

Remote access tools

Troubleshooting

Multi-tasking

Tools

Remote control tools

Job description

Cognizant is seeking a Deskside Support Analyst to provide direct on-site assistance for end users in troubleshooting and resolving hardware and software issues in Costa Mesa, CA.

The role requires 3–5 years of desktop support experience, strong knowledge of desktop operating systems, Active Directory, remote access tools, and the ability to handle multiple priorities with professionalism. It includes asset management, VIP support, and deployment of software updates.