Deskside Endpoint Engineer - DoD & STIGs (Onsite)

QBE Federal; Bethel Park (Allegheny County); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

Holiday Pay

Retirement Plan

Job summary

QBE, LLC is seeking a Deskside Technician for an onsite role in Boyers, PA, with up to 10% travel. You’ll handle escalated Tier II end-user computing issues, apply STIG-based configurations, and deploy workstation images using MECM/SCCM and PXE.

Role requires TS clearance eligibility, DoD experience, and strong Windows 10/11, AD, and M365 knowledge. You will collaborate across security enclaves and liaise with vendors for hardware support.

Qualifications

• Bachelor's degree and 2+ years related experience required.
• Must be a U.S. Citizen.
• Must have an Active Top Secret Clearance with SCI eligibility (favorably adjudicated T5/T5R) to start.
• Must be within investigation scope and/or currently enrolled in Continuous Evaluation / Continuous Vetting.
• Must possess and maintain a current DoD 8570/8140 IAT Level I baseline certification (e.g., CompTIA A+ CE, Network+ CE, Security+ CE, CCNA‑Security, or SSCP) prior to performing cybersecurity-related duties.
• Demonstrated ability to work independently, analyze problems, determine the appropriate course of action, and exercise discretion and independent judgment with limited day-to-day supervision.
• Experience or demonstrated aptitude in desktop support, field service, help desk, or IT hardware repair.
• Working knowledge of Windows 10/11 installation and configuration, PC hardware components, peripherals, printers, and basic networking (TCP/IP, Wi-Fi, VPN).
• Familiarity with Active Directory account and computer object concepts, Microsoft 365 applications, and remote support tools.
• Ability to lift and move IT equipment up to 50 pounds and to work at user desks, in equipment rooms, and in classroom settings.
• Strong customer service, communication, and organizational skills, and the ability to follow documented procedures precisely.
• Ability to work assigned shifts from 6:00 a.m. to 6:00 p.m. ET core schedule and participate in an after-hours on-call rotation as required.

Responsibilities

• Tier II Troubleshooting: Analyze escalated Tier II incidents involving desktops, laptops, thin clients, peripherals, and printers to determine root cause and business impact, and independently determine the appropriate resolution approach, including when to repair, reconfigure, re-image, replace, or elevate.
• Configuration & Compliance: Evaluate workstation configuration, software, driver, and operating system issues against the enterprise baseline and STIG requirements, determine required corrections, and implement approved changes using administrative privileges.
• Workstation Deployment: Determine the appropriate deployment approach for new and replacement workstations, including image selection, configuration options, and data migration method, and execute deployments using STIG-compliant images and automated provisioning tools (e.g., MECM/SCCM, PXE).
• Network Connectivity: Diagnose desk-side network connectivity issues (wired, Wi‑Fi, VPN, docking, IP configuration), distinguish endpoint faults from infrastructure faults, and determine the correct resolver group for escalation.
• Printers & MFDs: Assess printer and multi-function device problems to determine whether resolution requires configuration, driver, queue, consumable, or vendor action, and coordinate vendor service as the Government's technical liaison for the device.
• Resolution Quality: Evaluate whether resolution actions have fully addressed the customer's need before placing tickets in “Resolved - Awaiting Customer Confirmation” status, and document resolutions and configuration decisions for reuse in the knowledge base.
• Hardware Lifecycle: Analyze hardware lifecycle data at assigned sites (inventory accuracy, refresh eligibility, end-of-life status) and recommend refresh, redeployment, or disposition actions to asset management.
• Knowledge & Security: Identify recurring escalation patterns and knowledge gaps, draft knowledge articles and Tier I enablement recommendations, and apply secure configuration practices and vulnerability remediation as directed.

Skills

Desktop support

Troubleshooting

Active Directory

Windows 10/11

Customer service

Education

Bachelor's degree or higher

Tools

MECM/SCCM

Intune

Group Policy

BitLocker

Enterprise imaging tools

Job description

QBE, LLC is seeking a Deskside Technician for an onsite role in Boyers, PA, with up to 10% travel. You’ll handle escalated Tier II end-user computing issues, apply STIG-based configurations, and deploy workstation images using MECM/SCCM and PXE.

Role requires TS clearance eligibility, DoD experience, and strong Windows 10/11, AD, and M365 knowledge. You will collaborate across security enclaves and liaise with vendors for hardware support.