Deskless Workforce Change & Training Lead

service logic; United States; On-site; USD 120,000 - 190,000; Full time

Job summary

Service Logic is seeking a Change Management and Training Lead to drive adoption across ERP and FSM implementations, focusing on a deskless, distributed technician workforce and readiness before go-live. You will own the change strategy, develop role-based training curricula, coordinate with SI trainers, build a super-user network, and ensure each wave is trained and certified.

Travel to operating company sites will be required.

Qualifications

• Eight to twelve years in change management, organizational effectiveness or transformation delivery.
• At least one enterprise system implementation that changed daily frontline working practice for a company greater than $2B in revenue.
• Training curriculum design and delivery for a distributed, non-desk workforce.
• Multi-site rollout experience in excess of 10 sites and over 4000 employees, across many business units.
• Strong writing and facilitation, with range to address both a technician and a chief financial officer.
• Willingness to travel to operating company sites through wave deployment.

Responsibilities

• Own the change management strategy and the per-wave change plan across ERP and FSM.
• Conduct change impact assessment by operating company and by role, covering technicians, dispatch, service management, back office and finance.
• Own the training curriculum: role-based, designed for a largely deskless technician population.
• Coordinate training delivery with systems integrator trainers and internal subject matter experts; track attendance and certify competence before go-live.
• Establish and run the super-user network, with named super-users per operating company trained ahead of their wave.
• Own the operating company readiness assessment and the checklist that gates go-live.
• Own post-go-live adoption tracking and intervene where usage diverges from expectation.
• Manage resistance at operating company leadership level and elevate adoption failure as a program issue.
• Direct the content requirements the Communications Analyst produces, without line management of the role.
• Capture lessons learned between waves and ensure they are visibly applied to the next.

Skills

Change management

Organizational effectiveness

Training development

Facilitation

Travel willingness

Job description

Service Logic is seeking a Change Management and Training Lead to drive adoption across ERP and FSM implementations, focusing on a deskless, distributed technician workforce and readiness before go-live. You will own the change strategy, develop role-based training curricula, coordinate with SI trainers, build a super-user network, and ensure each wave is trained and certified.

Travel to operating company sites will be required.