Global IT Support Analyst: Desk-Side & Azure AD

CSafe Global Group; Monroe, Northern (OH, KY); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

PTO starting at 25 days

Paid Holidays

Medical, Dental and Vision Insurance

401k with Employer Match

Group Life & Disability

Tuition Reimbursement

Referral Program

Job summary

CSafe Global Group is seeking an IT Support Analyst to deliver frontline technical assistance for US-based staff and global end users. You will handle desk-side incidents, manage access in Azure AD, perform Exchange Online tasks, and support Microsoft 365 apps, with a focus on reliable, hands-on user support.

You’ll join a small IT team based in the US, working standard US business hours, and will help grow capabilities in identity management, security, and end-user productivity through

Qualifications

• 2+ years in a help desk, desk-side, or IT support role.
• Certifications such as CompTIA A+, Microsoft 365 Fundamentals preferred.
• Experience with a ticketing system (e.g., ServiceNow, Freshdesk) preferred.

Responsibilities

• Serve as the first point of contact for end user IT support requests via ticketing system, phone, or in person.
• Provide desk-side support to US-based employees for hardware, software, and connectivity issues.
• Provide remote support to end users in other regions via ticketing system, phone, or Teams.
• Troubleshoot and resolve issues for laptops, desktops, mobile devices, and peripherals.
• Manage user accounts and access in Microsoft Entra ID (Azure AD).
• Perform basic Exchange Online administration tasks (mailbox permissions, distribution lists).
• Fulfill IT service requests (software access, equipment requests, mailbox changes).
• Support Microsoft 365 apps (Outlook, Teams, SharePoint, OneDrive).
• Onboard/offboard users including provisioning, licensing, and access removal.
• Reset passwords, manage MFA enrollment, and assist with lockouts.
• Set up end user devices and basic imaging.
• Escalate complex issues to senior IT staff or MSP as needed.
• Document common issues and resolutions in the knowledge base.
• Support printer, peripheral, and conference room tech.

Skills

Customer service

Troubleshooting

Communication

End-user support

Team collaboration

Adaptability

Tools

Microsoft Entra ID (Azure AD)

Exchange Online administration

Microsoft 365 administration

Intune

Ticketing systems (ServiceNow Freshdesk)

VPN / Networking basics

Job description

CSafe Global Group is seeking an IT Support Analyst to deliver frontline technical assistance for US-based staff and global end users. You will handle desk-side incidents, manage access in Azure AD, perform Exchange Online tasks, and support Microsoft 365 apps, with a focus on reliable, hands-on user support.

You’ll join a small IT team based in the US, working standard US business hours, and will help grow capabilities in identity management, security, and end-user productivity through