IT Support Analyst: Remote & Deskside Expert (O365/Azure)
MWH
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Benefits offered by this job
Job summary
MWH in Phoenix is seeking a reliable IT Support Analyst to provide hands-on technical assistance and resolve issues for employees across the West Coast. Responsibilities include delivering deskside support, troubleshooting IT problems, managing device lifecycle tasks, and administering user accounts in Azure AD.
Ideal candidates will have 3-5 years of experience in desktop support, strong customer service skills, and a solid understanding of networking concepts. The position offers a competitive salary and comprehensive benefits.
Qualifications
- 3-5 years of experience in a deskside/desktop support role.
- Strong customer service and communication skills.
- Ability to prioritize and manage competing tasks.
- Understanding of basic networking concepts.
- Experience with scripting for automation.
Responsibilities
- Provide remote and deskside technical support.
- Troubleshoot complex technical issues.
- Manage device lifecycle tasks.
- Administer user accounts and identity management.
- Automate tasks and improve efficiencies.
Skills
Education
Tools
Job description
MWH in Phoenix is seeking a reliable IT Support Analyst to provide hands-on technical assistance and resolve issues for employees across the West Coast. Responsibilities include delivering deskside support, troubleshooting IT problems, managing device lifecycle tasks, and administering user accounts in Azure AD.
Ideal candidates will have 3-5 years of experience in desktop support, strong customer service skills, and a solid understanding of networking concepts. The position offers a competitive salary and comprehensive benefits.
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