Technology Support Specialist — Fast-Paced Desk-Side IT

McDermott Will & Schulte; Washington (District of Columbia); On-site; USD 87,000 - 110,000; Full time

Benefits offered by this job

Discretionary bonus

Competitive benefits package

Job summary

McDermott Will & Schulte is seeking a Technology Support Specialist in the Washington, DC area to provide desk-side IT support and contribute to strategic IT projects. You will work under general supervision to plan and accomplish goals in a fast-paced, professional services environment.

The role requires an Associate degree and at least two years of tech support experience, with strong communication and confidentiality skills.

Qualifications

• Associate degree required.
• Minimum two years of technology support experience in a professional services organization or similar environment.
• Functional written and verbal communication skills.
• Ability to work under tight deadlines and prioritize responsibilities.
• Ability to work effectively in a fast-paced and changing environment.
• Ability to handle and maintain confidential information.
• Ability to work flexible and/or fluctuating work hours.
• Experience with macOS is a plus.

Responsibilities

• Interact with the Automatic Call Distribution (ACD) system and monitor the Information Technology (IT) Help Desk ticketing system to ensure that issues and requests are resolved or escalated per established Service Level Agreements
• Administer desk-side technical support including but not limited to troubleshooting hardware and software issues
• Coordinate day-to-day operational IT activities including new hire set up, audio and video conference presentations, office moves, and departures
• Provide basic desktop application support (installation, maintenance, drivers, imaging) and basic support for mobile devices; partner with other members of IT organization to resolve
• Participate in a minimum of 85% of the department’s pre-pilots, gain familiarity with the changes and report findings
• Remain well-versed in technology policies and procedures set by both the firm and IT department; promote adherence and propose recommendations for additions or changes
• Partner with peers to deliver results and foster a cooperative team environment
• Contribute to regional and local projects as directed; perform specific tasks to provide support
• May physically assist in supporting infrastructure in one or more offices (ex. cabling, act as remote set of hands for others)

Skills

Communication

Time management

Adaptability

Team collaboration

Privacy and security awareness

Education

Associate degree

Tools

macOS

Job description

McDermott Will & Schulte is seeking a Technology Support Specialist in the Washington, DC area to provide desk-side IT support and contribute to strategic IT projects. You will work under general supervision to plan and accomplish goals in a fast-paced, professional services environment.

The role requires an Associate degree and at least two years of tech support experience, with strong communication and confidentiality skills.