IT Desk-Side Support Specialist

McDermott Will & Schulte LLP; Washington (District of Columbia); On-site; USD 87,000 - 110,000; Full time

Job summary

McDermott Will & Schulte LLP seeks a Technology Support Specialist to provide desk-side technology support and assist with strategic IT projects for the Washington, D.C. office.

The role under supervision supports hardware/software issues and collaborates with the IT team to keep operations running smoothly. The ideal candidate has an Associate degree and at least two years of tech support experience, with strong written and verbal communication and the ability to work in a fast-paced,

Qualifications

• Associate degree.
• At least two (2) years of technology support experience, or equivalent, in a professional services organization or similar environment.
• Functional written and verbal communication skills (written and spoken).
• Ability to work under tight deadlines and prioritize responsibilities.
• Ability to work effectively in a fast-paced and changing environment.
• Ability to handle and maintain confidential information.
• Ability to work flexible and/or fluctuating work hours.
• Operates within defined guidelines and supervision.
• Experience with macOS a plus.

Responsibilities

• Interact with the ACD system and monitor the IT Help Desk ticketing system to ensure issues are resolved or escalated per SLAs.
• Administer desk-side technical support including troubleshooting hardware and software issues.
• Coordinate day-to-day operational IT activities including new hire setup, AV presentations, office moves, and departures.
• Provide basic desktop application support and basic support for mobile devices; collaborate with IT to resolve.
• Participate in a minimum of 85% of the department’s pre-pilots, report findings.
• Promote adherence to technology policies and propose changes.
• Partner with peers to deliver results and foster a cooperative team environment.
• Contribute to regional and local projects; perform tasks to provide support.
• May assist in supporting infrastructure (cabling, remote hands) in one or more offices.

Skills

Communication skills

Deadline management

Fast-paced environment

macOS experience

Education

Associate degree

Tools

macOS

Job description

McDermott Will & Schulte LLP seeks a Technology Support Specialist to provide desk-side technology support and assist with strategic IT projects for the Washington, D.C. office.

The role under supervision supports hardware/software issues and collaborates with the IT team to keep operations running smoothly. The ideal candidate has an Associate degree and at least two years of tech support experience, with strong written and verbal communication and the ability to work in a fast-paced,