Desk-Side IT Support Engineer | End-User Hardware & Networks

Sky Systems, Inc. (SkySys); Boston (MA); On-site; USD 60,000 - 80,000; Full time

Job summary

Sky Systems, Inc. (SkySys) is seeking an experienced IT infrastructure support professional in Boston to provide field and desktop support. You will troubleshoot hardware, software, OS issues and assist with printers, peripherals, and conference room systems.

Strong ticketing and client communication are essential. Ideal candidates have 3–5 years of hands-on experience, basic networking knowledge, and certifications such as A+.

Qualifications

• Must have desktop imaging experience.
• Outlook issues troubleshooting capability.
• Printer troubleshooting proficiency.
• Conference room management familiarity.
• Knowledge of ticketing tools and processes.

Skills

IT infrastructure

Desktop support

Hardware troubleshooting

Software troubleshooting

OS administration

Networking basics

TCP/IP networking

VPN

RDP

Printer troubleshooting

Desk-side support

Customer communication

Ticketing tools

Education

Associate Degree in Electronics

CompTIA A+ Certification

OEM vendor certifications

Tools

ServiceNow

Remedy

Dell/HP/Lenovo hardware

Job description

Sky Systems, Inc. (SkySys) is seeking an experienced IT infrastructure support professional in Boston to provide field and desktop support. You will troubleshoot hardware, software, OS issues and assist with printers, peripherals, and conference room systems.

Strong ticketing and client communication are essential. Ideal candidates have 3–5 years of hands-on experience, basic networking knowledge, and certifications such as A+.