Onsite AV & IT Technician Conference Room & Desktop Support

Sky Systems, Inc. (SkySys); Goleta (CA); On-site; USD 55,000 - 85,000; Full time

Job summary

Sky Systems, Inc. (SkySys) is seeking an L1 + AV Technician to provide on-site support for desktops and AV systems, perform basic network checks, and handle conference room operations. The role includes dispatch support and coordinating with remote teams.

The candidate will troubleshoot, manage loaner devices, and ensure day-to-day site operations, including room readiness and equipment resets, while following SOPs and working with vendors.

Qualifications

• 2–4 years of experience in IT and AV support.
• Hands-on troubleshooting experience with desktops, laptops, and meeting room devices.
• Basic understanding of network fundamentals (LAN ports, cabling, patching, device resets).
• Familiarity with conferencing platforms (Microsoft Teams, Zoom, Webex).
• Ability to perform physical tasks, including lifting equipment and working at height.

Responsibilities

• Perform desktop and notebook troubleshooting, including warranty repair coordination and break-fix activities.
• Manage loaner/spare devices using customer-provided systems.
• Provide L1 AV support for meeting rooms, including device checks, resets, room readiness, and basic hardware troubleshooting.
• Manage conference room accounts (add/remove users, password resets, ownership updates).
• Assist with basic troubleshooting of corporate printers (toner replacement, waste cartridge changes).
• Provide smart-hands assistance for onsite infrastructure and network checks (ports, cabling, patch panels, access points, power verification, device resets).
• Coordinate with third-party vendors and procurement teams when required.
• Support equipment replacement or reset during failures under guidance from central IT.
• Ability to work at height when required (ladder/lift).
• Maintain communication with onsite/offsite teams to report changes, issues, or updates.
• Ensure proper coverage during leaves and follow site operational processes/SOPs.

Skills

IT support

AV support

Networking basics

Conferencing platforms

Vendor coordination

Ticketing processes

Tools

ServiceNow

Jira

Job description

Sky Systems, Inc. (SkySys) is seeking an L1 + AV Technician to provide on-site support for desktops and AV systems, perform basic network checks, and handle conference room operations. The role includes dispatch support and coordinating with remote teams.

The candidate will troubleshoot, manage loaner devices, and ensure day-to-day site operations, including room readiness and equipment resets, while following SOPs and working with vendors.