Desk-Side IT Endpoint Support Intern (12 Months)

Ameritas; Cincinnati (OH); On-site; USD 21,000 - 28,000; Full time

Job summary

Ameritas is seeking an IT Intern to provide desk-side support for IT endpoint equipment in Cincinnati, OH. The role combines basic IT concepts with strong customer service to deliver reliable end-user experiences and resolutions.

The internship runs November 2026 for 12 months (or longer). Hours are flexible, with near full-time in summer and 15–25 hours per week during the school year; daily in-office presence is required.

Qualifications

• Demonstrated experience in customer service with professional verbal and written communication skills.
• Technical aptitude and ability to troubleshoot will be needed in this position.
• Must be actively enrolled in an IT degree program at an accredited institution. Both associate and bachelor level undergraduate students will be considered.

Responsibilities

• Execute associate moves with building services.
• Prepare and deploy PC equipment.
• Provide basic break/fix support for printers and copiers.
• Follow up on PC equipment to be returned by remote associates.
• Assist with the disposal of retired equipment.
• Perform simple tasks in support of assigned projects and work orders.
• Document, track, escalat and attain resolution of Incidents and service requests, using the corporate IT service management tool.
• Respond to service requests in IT Service Management tool.
• This position does involve moving computer equipment including monitors and desktop CPU's. The ability to lift 30 lbs. will regularly be required in this role.

Skills

Customer service

Communication skills

Technical aptitude

Troubleshooting

IT degree enrollment

Education

IT degree program enrollment

Job description

Ameritas is seeking an IT Intern to provide desk-side support for IT endpoint equipment in Cincinnati, OH. The role combines basic IT concepts with strong customer service to deliver reliable end-user experiences and resolutions.

The internship runs November 2026 for 12 months (or longer). Hours are flexible, with near full-time in summer and 15–25 hours per week during the school year; daily in-office presence is required.