IT Intern - Support Center and Endpoint

Ameritas-Life-Insurance-Corp; Lincoln (NE); On-site; USD 18,000 - 37,000; Part time

Job summary

Ameritas in Lincoln, NE seeks an IT Intern to rotate between two IT groups, gaining hands-on desk-side support for endpoint devices and IT helpdesk assistance for internal end users.

The role covers PC hardware/software setup, basic break/fix for printers, and incident documentation using an ITSM tool, with a strong customer-service focus and professional communication. This is a year‑round internship requiring in‑office presence.

Qualifications

• Actively enrolled in an IT degree program at an accredited institution.
• Strong customer service orientation with professional communication skills.
• Able to lift 30 lbs and move PC equipment as needed.

Responsibilities

• Provide desk-side support for IT endpoint equipment.
• Assist IT Support Center via phone/email/self-service for internal users.
• Install, maintain, and diagnose PC hardware and software; assist with printers and network devices.
• Follow up on equipment and manage incidents using the IT service management tool.
• Document and resolve incidents and service requests in the ITSM system.

Skills

Customer service

Communication skills

Technical aptitude

IT student

Education

IT degree student

Tools

ITSM tools

Job description

This exciting Intern position will give exposure to two different I.T. teams during one internship. Ameritas is seeking anIT Internto drive the business by providing desk side support for IT endpoint equipment and IT Support Center through phone/email/self-service for internal end users. The IT Endpoint role will accomplish work through installation, maintenance, and problem diagnosis of PC hardware, third-party and proprietary software, LANs, and servers in a timely and professional manner via telephone and email communication, and hands‑on support, and other tasks as assigned. The Support Center role will assist on password resets, printer and other network device issues, and lower severity IT access ticket requests. Utilize a strong orientation towards customer service, to provide end users a great experience and first call resolution to their issues. This position will combine a basic level understanding of IT and network concepts, with a strong orientation towards customer service, to provide end users a great experience and resolution to their issues and requests.

This position requires daily in-office presence (Lincoln, NE).

At Ameritas, our mission is Fulfilling Life.We do that in many ways, but especially by helping people invest in themselves by offering trusted financial products and advice. Because we believe everyone should be happy, healthy, and financially secure, we work hard to provide trusted financial products and valued guidance, including individual life and disability insurance, employee benefits, retirement planning,investments, and wealth management services.

This internship will begin in Spring (March, April, May) 2027. This is not a summer internship, as we are seeking an intern for a year‑round experience working 12 months (or more). Hours are flexible and can be near full time during the summer, and part time (15-25) during the school year.

What You Do

• Execute associate moves with building services.
• Prepare and deploy PC equipment.
• Provide basic break/fix support for printers and copiers.
• Follow up on PC equipment to be returned by remote associates.
• Assist with the disposal of retired equipment.
• Perform simple tasks in support of assigned projects and work orders.
• Document, track, escalation and attain resolution of Incidents and service requests, using the corporate IT service management tool.
• Respond to service requests in IT Service Management tool.
• This position does involve moving computer equipment including monitors and desktop CPU's. The ability to lift 30 lbs. will regularly be required in this role
• Support Center
• Answer calls and assist with lower-level support needs such as password resets, printer issues, and similar types of requests.
• Perform less complex tasks in support of assigned projects and work orders.
• Document, track, escalation and attain resolution of Incidents and service requests, using the corporate IT service management tool.
• Respond to service requests in ITSM tool.

What You Bring

• Demonstrated experience in customer service with professional verbal and written communication skills.
• Technical aptitude and ability to troubleshoot will be needed in this position.
• Must be actively enrolled in an IT degree program at an accredited institution. Both associate and bachelor level undergraduate students will be considered.
• Interest in IT infrastructure, endpoint support, engineering, or security is desired.
• Available work hours will fall between 7:00am to 5:00pm (Central Time)
• Able to commit to a 12-month (or longer) internship with hours including:
• Part time during the school year (15-25 hours)
• Full time during the summer (30-40 hours)

What we offer

• Our company motto is "Fulfilling Life" and we take that job seriously, with a heavy commitment to volunteering and community support, employee well-being, and providing quality products and services that help our customers create a brighter future.
• Being a mutual‑based organization, the return on our investment goes back into the company, to benefit our members/customers.
• We're committed to professional development, opportunity, inclusion, and diversity. Team building and collaboration are also priorities.

This internship is not benefit eligible.

An Equal Opportunity Employer:

Ameritas has a reputation as a company that cares, and because everyone should feel safe bringing their authentic, whole self to work, we’re committed to an inclusive culture and diverse workplace, enriched by our individual differences.We are an Equal Opportunity/Affirmative Action Employer that hires based on qualifications, positive attitude, and exemplary work ethic, regardless of sex, race, color, national origin, religion, age, disability, veteran status, genetic information, marital status, sexual orientation, gender identity or any other characteristic protected by law.

Application Deadline

This position will be open for a minimum of 3 business days or until filled.

This position is not open to individuals who are temporarily authorized to work in the U.S.

About this Position's Pay

The pay range posted reflects a nationwide minimum to maximum covering all potential locations where the position may be filled. The final determination on pay for any position will be based on multiple factors including role, work location, skill set, and candidate level of experience to ensure pay equity within the organization.

Pay Range $13.33 - $26.67 / hour

Pay Transparency

Pay transparency is rooted in principles of fairness, equity, and accountability within the workplace. Sharing pay ranges for job postings is one way Ameritas shows our commitment to equitable compensation practices.