Desk-Side IT Asset & Service Engineer

Sapsf; United States; On-site; USD 55,000 - 85,000; Full time

Job summary

Sapsf in the United States is seeking an Administrator for Desk Side Services within AMT Asset Management Software. The role focuses on asset management, ITIL-aligned processes, and delivering quality code and support for existing projects.

The position requires strong analytical, ticketing, and communication skills, with responsibility for on-call responses, knowledge base updates, and coaching analysts to enhance team capabilities.

Qualifications

• In-depth knowledge of asset management services and tools.
• Strong analytical and problem-solving abilities.
• Proficiency with ticketing systems and incident management.
• Excellent communication and interpersonal skills.

Responsibilities

• Adhere to quality standards and regulatory requirements via best practices in asset management.
• Provide on-call support, perform root cause analysis to fix recurring issues.
• Manage knowledge base and deliver training to new hires.
• Resolve tickets within SLA using asset management software to track incidents.
• Strive for first-call resolution and high CSAT by reducing reopened cases.

Skills

Asset management tools

Analytical skills

Ticketing systems

Communication skills

Job description

Sapsf in the United States is seeking an Administrator for Desk Side Services within AMT Asset Management Software. The role focuses on asset management, ITIL-aligned processes, and delivering quality code and support for existing projects.

The position requires strong analytical, ticketing, and communication skills, with responsibility for on-call responses, knowledge base updates, and coaching analysts to enhance team capabilities.