Administrator - Desk Side Services, AMT Asset Management Software

Sapsf; United States; Sur place; USD 55 000 - 85 000; Plein temps

Résumé du poste

Sapsf in the United States is seeking an Administrator for Desk Side Services within AMT Asset Management Software. The role focuses on asset management, ITIL-aligned processes, and delivering quality code and support for existing projects.

The position requires strong analytical, ticketing, and communication skills, with responsibility for on-call responses, knowledge base updates, and coaching analysts to enhance team capabilities.

Qualifications

• In-depth knowledge of asset management services and tools.
• Strong analytical and problem-solving abilities.
• Proficiency with ticketing systems and incident management.
• Excellent communication and interpersonal skills.

Responsabilités

• Adhere to quality standards and regulatory requirements via best practices in asset management.
• Provide on-call support, perform root cause analysis to fix recurring issues.
• Manage knowledge base and deliver training to new hires.
• Resolve tickets within SLA using asset management software to track incidents.
• Strive for first-call resolution and high CSAT by reducing reopened cases.

Connaissances

Asset management tools

Analytical skills

Ticketing systems

Communication skills

Description du poste

Career Opportunities: Administrator - Desk Side Services, AMT Asset Management Software (154477)

Requisition ID154477-Posted10/13/2026

The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools. This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests.

Key Responsibilities

• Adhere To Quality Standards And Regulatory Requirements By Implementing Best Practices In Asset Management Services To Ensure Compliance With Company Policies.
• Provide On-Call Support For Escalated Issues, Performing Root Cause Analysis Using Asset Management Tools To Identify And Rectify Recurring Problems.
• Conduct Knowledge Base Updates And Management, Facilitating Training Sessions For New Hires And Coaching Analysts To Enhance Team Capabilities.
• Independently Resolve Tickets Within The Agreed Service Level Agreement (Sla) For Ticket Volume And Response Time, Utilizing Asset Management Software To Track And Manage Incidents Effectively.
• Ensure A Positive Customer Experience And High Customer Satisfaction (Csat) Scores By Striving For First Call Resolution And Minimizing Rejected Resolutions And Reopened Cases.

Skill Requirements

• In-Depth Knowledge Of Asset Management Services And Tools.
• Strong Analytical And Problem-Solving Skills.
• Proficient In Ticketing Systems And Incident Management Processes.
• Excellent Communication And Interpersonal Skills.

Other Requirements

• Itil Foundation Certification (Optional But Valuable).
• Certification In Asset Management (Optional But Valuable)