IT Operations & Asset Engineer

Sapsf; United States; On-site; USD 55,000 - 75,000; Full time

Job summary

Sapsf is seeking an IT operations professional to ensure uptime and usability of desktop/laptop and LAN services through provisioning, maintenance, and issue resolution across assigned geographies.

Key responsibilities include coordinating with vendors for remedy ticket resolution, maintaining IT asset trackers, and ensuring end-user calls are closed per SLAs with remote troubleshooting. Compliance with antivirus, patches, and licenses is expected.

Qualifications

• Experience coordinating with vendors/suppliers for ticket resolution.
• Maintaining accurate IT asset trackers and goods receipts.
• Ability to remotely resolve end-user issues via troubleshooting and ticketing systems.

Responsibilities

• Coordinate with the vendor/supplier for remedy ticket/call resolution.
• Ensure accuracy and updates of IT assets management trackers (goods received notes, vendor follow-up).
• Close end-user calls per SLAs, remotely troubleshooting issues.
• Ensure policy compliance (antivirus, patch management, licenses).
• Procure/provision/de-provision and deploy hardware/software during entry/exit movements within SLA norms.

Skills

Vendor coordination

IT asset management

Troubleshooting

SLAs

Ticketing

Tools

Remedy

Asset management software

Job description

Sapsf is seeking an IT operations professional to ensure uptime and usability of desktop/laptop and LAN services through provisioning, maintenance, and issue resolution across assigned geographies.

Key responsibilities include coordinating with vendors for remedy ticket resolution, maintaining IT asset trackers, and ensuring end-user calls are closed per SLAs with remote troubleshooting. Compliance with antivirus, patches, and licenses is expected.