Desk Manager - Big Red Keno Fremont

EHPV Operating Group LLC; Fremont (NE); On-site; USD 17,000 - 24,000; Full time

Job summary

Big Red Keno in Fremont, NE is seeking a Desk Manager to greet patrons and ensure smooth shifts. You will count money, handle paperwork for IRS wins, enter tickets, collect payments, and pay wins. You will also support the CSR team in satellite locations and maintain high service levels in a fast-paced setting.

Essential duties include running games, cash handling, auditing drawers, tracking sales, and maintaining keno rules compliance. Strong English, math, and Excel skills are required.

Qualifications

• Must be at least 19 years old.
• High school diploma or equivalent preferred.
• Must obtain state keno license, pass fingerprinting and a background check.
• Reliable transportation, valid driver's license, and current auto insurance.
• Prior experience preferred but not required.
• Proficient with Excel.
• Able to follow written and oral instructions and procedures.

Responsibilities

• Run keno games and prep the ball and globe for the day’s use.
• Wash and wax keno balls.
• Collect and distribute money; audit cash drawers with zero discrepancy.
• Track sales and prepare operational reports.
• Answer phone calls and assist customers with keno items.
• Dispatch CSRs to satellite locations as needed.
• Ensure compliance with keno rules and regulations.
• Promote positive public relations with guests.

Skills

Customer service

Communication skills

Excel

Time management

Interpersonal relations

Education

High school diploma or equivalent

Tools

Excel

Job description

Big Red Keno, 2323 Laverna Street, Fremont, NE has an opening for a Desk Manager,

Position Summary

The Desk Manager is responsible for greeting patrons in a friendly manner as well as ensuring their shift runs smoothly and efficiently.
As a manager, you would be responsible for counting all the money before and after the shift. You would also be responsible for all of the paperwork that needs to be completed for all IRS wins. You would be entering customers’ keno tickets, collecting the payment, and paying out any wins. You Will also be part of the CSR team. As a CSR, you are responsible for multiple 'satellite' accounts providing the highest level of customer service possible. This is a fast paced and fun work atmosphere!!

Position Requirements

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Run keno games which includes prepping the ball and globe for the day’s use
• Wash and wax keno balls
• Collect and distribute money
• Audit cash drawers and maintain a zero discrepancy
• Track sales
• Answer phone calls and assist keno writers/customers with keno related items
• Dispatch customer service reps (CSRs) to satellite locations as needed
• Candidate must abide by and understand all keno rules and regulations
• Promotes positive public relations with guests
• Prepare operational reports
• Perform other work-related duties as assigned

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Must be a least 19 years of age
• High school diploma or equivalent preferred
• Must be able to obtain state keno license, pass state fingerprinting and a background check.
• Candidate must have reliable transportation, valid driver's license, and current auto insurance
• Prior experience preferred but not required
• Computer proficiency, specifically with Excel
• Moderate reading, writing and math skills; ability to follow written and oral instructions and procedures
• Proficient interpersonal relations and communicative skills
• Cooperates and works together with all co-workers; plans and completes job duties with minimal supervisory direction using appropriate judgment
• High energy and stamina are required
• Ability to stay calm and work efficiently under pressure
• Ability to prioritize job duties and manage time effectively
• Willingness to work evenings and weekends required
• Excellent customer service to treat patrons like family and build rapport
• Must be able to learn and troubleshoot various issues
• Must be able to speak and read English
• Manual dexterity; auditory and visual skills

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers; handle or feel objects, tools, or controls. The employee is regularly required to lift, bend, kneel, stoop, climb, push and pull items weighing 50 pounds or less. Must maintain the ability to drive. The noise level in the workplace is moderate to loud.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, and abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

Exempt/Non-Exempt Non-Exempt

Full-Time/Part-Time Full-Time and/or Part-Time

Shift Various Shifts

Salary Starting wage: $15.00

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.