Desk Manager - Big Red Keno Fremont

EHPV Management Group; Fremont (NE); Sur place; USD 38 000 - 52 000; Plein temps

Résumé du poste

Big Red Keno in Fremont, NE is seeking a Desk Manager to greet patrons and ensure smooth shift operations. You will count cash before and after shifts, handle required paperwork, and manage keno tickets, payments, and payouts. You will also join the CSR team to support multiple satellite accounts and deliver high levels of customer service in a fast-paced environment.

The role emphasizes accuracy, reliability, and teamwork in a busy gaming venue setting.

Qualifications

• Greeting patrons in a friendly, helpful manner.
• Accurate handling of cash before and after shifts.
• Completing required paperwork tied to shift activities.
• Ability to process keno tickets and payouts accurately.

Responsabilités

• Greet patrons and manage the desk area to ensure smooth shifts.
• Count money before and after each shift for accuracy.
• Handle IRS-related paperwork as part of shift duties.
• Enter customers' keno tickets, collect payments, and pay out wins.
• Be part of the CSR team and support satellite accounts.

Connaissances

Cash handling

Customer service

Administrative tasks

Teamwork

Description du poste

Big Red Keno, 2323 Laverna Street, Fremont, NE has an opening for a Desk Manager.

Position Summary

The Desk Manager is responsible for greeting patrons in a friendly manner as well as ensuring their shift runs smoothly and efficiently. As a manager, you would be responsible for counting all the money before and after the shift. You would also be responsible for all of the paperwork that needs to be completed for all IRS wins. You would be entering customers’ keno tickets, collecting the payment, and paying out any wins. You will also be part of the CSR team. As a CSR, you are responsible for multiple 'satellite' accounts providing the highest level of customer service possible. This is a fast paced and fun work atmosphere!!