Keno Desk Manager - Fast-Paced Cash Handling & CSR Lead

EHPV Operating Group LLC; Fremont (NE); On-site; USD 17,000 - 24,000; Full time

Job summary

Big Red Keno in Fremont, NE is seeking a Desk Manager to greet patrons and ensure smooth shifts. You will count money, handle paperwork for IRS wins, enter tickets, collect payments, and pay wins. You will also support the CSR team in satellite locations and maintain high service levels in a fast-paced setting.

Essential duties include running games, cash handling, auditing drawers, tracking sales, and maintaining keno rules compliance. Strong English, math, and Excel skills are required.

Qualifications

• Must be at least 19 years old.
• High school diploma or equivalent preferred.
• Must obtain state keno license, pass fingerprinting and a background check.
• Reliable transportation, valid driver's license, and current auto insurance.
• Prior experience preferred but not required.
• Proficient with Excel.
• Able to follow written and oral instructions and procedures.

Responsibilities

• Run keno games and prep the ball and globe for the day’s use.
• Wash and wax keno balls.
• Collect and distribute money; audit cash drawers with zero discrepancy.
• Track sales and prepare operational reports.
• Answer phone calls and assist customers with keno items.
• Dispatch CSRs to satellite locations as needed.
• Ensure compliance with keno rules and regulations.
• Promote positive public relations with guests.

Skills

Customer service

Communication skills

Excel

Time management

Interpersonal relations

Education

High school diploma or equivalent

Tools

Excel

Job description

Big Red Keno in Fremont, NE is seeking a Desk Manager to greet patrons and ensure smooth shifts. You will count money, handle paperwork for IRS wins, enter tickets, collect payments, and pay wins. You will also support the CSR team in satellite locations and maintain high service levels in a fast-paced setting.

Essential duties include running games, cash handling, auditing drawers, tracking sales, and maintaining keno rules compliance. Strong English, math, and Excel skills are required.