Keno Lead Writer - Casino Floor Ops & Guest Experience

Grand Sierra Resort; Reno (NV); Hybrid; USD 21,000 - 30,000; Full time

Job summary

Kinsley Power Systems in Reno, NV is seeking a Keno Attendant to explain and promote Keno to guests, collect and process tickets and winnings, and ensure games run smoothly and accurately.

The ideal candidate provides friendly customer service, handles cash with care, maintains paperwork, and works flexible shifts including nights and weekends; a gaming license is required.

Qualifications

• Experience in customer service or guest interactions.
• Ability to read, write, and communicate in English.
• Proficiency with basic math and clerical tasks.
• Must be at least 21 years old.
• Ability to work flexible shifts, including holidays, nights, and weekends.

Responsibilities

• Explain and promote Keno to guests.
• Collect, process, and return guest tickets and winnings. Monitor and control Keno systems for timely game play.
• Accept tickets, write tickets, make change, answer questions, and pay out winnings.
• Start all Keno games using the system and ensure all tickets are written before starting.
• Reconcile main banks and maintain paperwork for payouts and regulatory requirements.
• Maintain supplies and assist with organizational duties in gaming areas.
• Other duties as assigned within the scope of this position.

Skills

Customer service

Cash handling

Ticket processing

Keno knowledge

Communication

Flexibility

Multitasking

Attention to detail

Team coordination

Problem solving

Adaptability

Night/ weekend shifts

Education

High school diploma or equivalent

Tools

Keno system terminal

Keno ticket printer

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES
Primary duties and responsibilities include, but are not limited to, the following:
•Explain and promote Keno to new and continuing players.
•Collect, process, and return guest’s tickets and/or winnings. Monitor and control Keno systems so that games run in a timely manner.
•Accept guest tickets, write tickets, make change, answer questions and make payouts.
•Use Keno system control station to start all keno games. Check that all tickets are written before starting game.
•Monitor pace of games and shift personnel, if necessary, to quicken games.
•Complete all necessary paperwork for large payouts, to include paperwork covering regulation 6A.
•Maintain main Keno bank so that the established amount will always be accounted for. Use main bank to make fills, and change, for writer/runner’s banks.
•Reconcile main bank at end of shift and turn over to on-coming Lead Writer.
•During slow or closed times replenish or organize Keno paper, crayons, pay books and pay cards in the holders on tables and bars in restaurants and casino areas.
•Any other duties as assigned within the scope of this position.

KNOWLEDGE/SKILLS/ABILITIES
•Operate computer systems to include Keno system terminal and Keno ticket printer.
•Collect information and solve customer concerns promptly and efficiently.
•Provide clear direction, instruction and guidance to guests. Must be able to listen and respond to guest inquiries in a positive and professional manner.
•Ability to read, write, speak and understand the English language in order to complete reports, correspondence and communicate with guests and team members.
•Ability of complex reading and simple writing, math, and task completion skills is required.
•Must have the following skills: clerical, coordination, supervising, instructing, precision working, following instructions, influencing others, memorization, problem solving, independent judgement, and decision making.
•Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate.
•Must be a minimum of 21 years of age.

EDUCATION and/or EXPERIENCE
•Any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

CERTIFICATES AND LICENSES
•Must be able to maintain appropriate Gaming License.

PHYSICAL DEMANDS
•While performing the duties of this job, the team member is constantly standing, walking, occasionally sitting, reaching overhead, bending over, crouching, and kneeling during the duration of their shift.
•Must be able to lift/carry 25lbs or less constantly and 50lbs or less frequently.
•The team member will constantly have repetitive use of both feet and hands and require constant light and firm/strong grasping motions. Finger dexterity of both hands will be constantly required.
•Constant use of vision abilities is required including distance, depth perception, field of vision, and color vision.
•The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT
•Work performed indoors, alone and frequently with and around others. Team Member will perform work face-to-face including verbal contact with others around computer equipment, electrical devices, and other mechanical devices.
•The noise level in the work environment is usually quiet to moderate.
•Team Member may be exposed to dirt/dust, odor, and/or secondhand smoke.
•Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.