Guest Services Desk Manager - Cash Handling & CSR Lead

EHPV Management Group; Fremont (NE); Vor Ort; USD 38.000 - 52.000; Vollzeit

Zusammenfassung

Big Red Keno in Fremont, NE is seeking a Desk Manager to greet patrons and ensure smooth shift operations. You will count cash before and after shifts, handle required paperwork, and manage keno tickets, payments, and payouts. You will also join the CSR team to support multiple satellite accounts and deliver high levels of customer service in a fast-paced environment.

The role emphasizes accuracy, reliability, and teamwork in a busy gaming venue setting.

Qualifikationen

• Greeting patrons in a friendly, helpful manner.
• Accurate handling of cash before and after shifts.
• Completing required paperwork tied to shift activities.
• Ability to process keno tickets and payouts accurately.

Aufgaben

• Greet patrons and manage the desk area to ensure smooth shifts.
• Count money before and after each shift for accuracy.
• Handle IRS-related paperwork as part of shift duties.
• Enter customers' keno tickets, collect payments, and pay out wins.
• Be part of the CSR team and support satellite accounts.

Kenntnisse

Cash handling

Customer service

Administrative tasks

Teamwork

Jobbeschreibung

Big Red Keno in Fremont, NE is seeking a Desk Manager to greet patrons and ensure smooth shift operations. You will count cash before and after shifts, handle required paperwork, and manage keno tickets, payments, and payouts. You will also join the CSR team to support multiple satellite accounts and deliver high levels of customer service in a fast-paced environment.

The role emphasizes accuracy, reliability, and teamwork in a busy gaming venue setting.